Zonal Business Manager at Airtel

Job Description
Looking for a suitable candidate to fill the role of Zonal Business Manager in various locations in Nigeria. The successful candidate will be responsible for:

Increase Revenue earning customer net additions - Prepaid & Postpaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Oversee activating connections as per the stipulated turnaround times
• Supervise health of acquisitions, compliance on activations,
• Monitor churn & grace periods

Achieve Net Revenue of the zone:

• Identify and formulate Customer Service Development  Strategies to help drive Collections and Bad Debts performance of the zone
• Drive the reduction of recharge turnovers and first bill churn & zero recharge
• Propose and drive VAS Up-selling activities

Deliver on Channel Satisfaction Score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI
• Monitor the timely disbursement of claims to the market, regular trade servicing.
• Conceptualize, design and implement Channel delight activities

Expand distribution Width and Depth:

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
• Ensure expansions to align to a dimensioned number of Active Easy Charge Outlets

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone 

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at Zonal showrooms,
• Ensure showroom employees are up-skilled in industry training and certifications for the role 

Skills & Qualification

• Bachelor' degree in Management or related Social Science
• An MBA will be an added advantage
• 10 plus years’ varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable
• Excellent problem-solving skill
• Good interpersonal skills
• Good communications skills.
• Sound understanding of Sales systems and process