ATM Custodian at Stanbic IBTC

Job ID: 33940
Location: Kaduna
Job Sector: Banking

Job Details

• Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

• Business requirement

Key Responsibilities/Accountabilities
Asset Custodianship:

• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses

Planning:

• Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

• Minimum 2.2 from University
• 1-3  years experience

Knowledge/Technical Skills/Expertise:

• Ability to attend to customer queries timeously is required
• Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
• Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues