Are you passionate about interfacing with people and solving their problems?
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Then you must be interested in building a career in customer service.
Building a career in customer service will start from you getting a job that will help you put your passion to practice. According to research, there are lots of competition for customer service positions, so you will need to stand out from the crowd to build a successful career.
If you have all it takes to build a career in customer service, then this is the time to make your passion a true paying career.
We have decided to help you stand out from the crowd and make your passion a career with our “tips to getting a job in customer service”.
Tips for getting a job in customer service
The first stage to getting a job in customer service is to know all you need to know about customer service. When we say “know all you need to know about customer service”, we simply mean you should know what customer service is all about. It is important for you to know what the job field entails before diving into it.
Let’s quickly see what customer service is all about;
What is customer service all about?
Customer service is all about taking care of the customer's needs by providing and giving professional, helpful, high quality service and help before, during, and after the customer's requirements are met. In a broader sense, customer service is basically about taking care of a customer’s need.
Who is a customer service person?
A customer service representative, associate, or officer is someone that interacts with customers to handle complaints, take and process orders, and provide information about an organization's products and services.
Top qualities of good customer service
Knowing the qualities of good customer service will give an idea of what your prospective employer will want you to achieve. A good customer service should have the following qualities:
To get a customer service job, you will need to get some in-demand customer service skills. Employers often look out for certain skills/qualification when they want to recruit customer service representatives.
Consider these skills and qualification;
Customer service skills
You need to be patient to tackle customers’ problems, because some customers maybe so frustrated with the challenges that they are facing that they may even vent. You have to be patient to deal with customers.
Even if getting the necessary skills and qualifications will give you a higher chance of getting the customer service job of your dreams, creating a professional CV is key too. Your CV will give your prospective employer the first impression of you.
If you want to create a lasting impression on your employer, then creating a professional CV that showcases your skills and ability is a step ahead to achieving that.
As a beginner, we understand that creating a professional CV can be a daunting task, but with the right information, creating your own professional CV will be a work over.
You can follow these steps to create your professional CV:
Step1: Personal details
Your personal details is usually located at the top of your CV. Your personal information is very important because this is what your employer will likely see first. This section should contain the following;
Step 2: Personal statement
Your personal statement is a brief statement that tells the employer about your skills, abilities, experience, and career goals.
When you are writing your personal statement make sure it is;
Your personal statement should be catchy enough to show your skills and abilities. Remember to be confident about your skills and abilities. Also avoid using clichés.
Step 3: Achievement
Adding achievements to your cover letter goes a long way to give your prospective employer the idea that you are result driven. It also gives a form of endorsement that you are the best person for the job. When adding achievements to your CV, be sure that they are related to the position you are applying for.
Your achievement can include;
Step 4: Education
This section gives a brief history of your educational background. Employers usually look at this section of your CV, so you should make sure you are giving the right information. You should give a list of institutions attended with dates starting from the most recent.
You can give a list of training that you took when studying a particular course. This list can give the employer a clear idea about what the course entails and how it relates to the job.
Remember to add grades and dates when entering this information in the education section of your CV
Step 5: Qualification
Most times the qualification can be merged with the education, but separating it and listing it out in bullet makes it clearer and more readable. In this section, you can list the names of qualifications you added and dates granted.
Step 6: Skills
This is the section of your CV where you can mention some skills and abilities that you possess that will emphasize that you are a good fit for the job.
You may possess some soft skills and hard skills that will show your prospective employer that you are the best person for the job. Most times soft skills cannot be seen or measured from what you say on your CV, but hard skills are more tangible.
Listing some of your hard skills on your CV will show the employer that you are the best person for the job.
Soft skills include;
Step 7: Interest/hobbies
This section could be optional. This section can further prove to your prospective employer that you are the best person for the job. In this section, you can show how your interest and hobbies aligns to the job role that you are about to fill. Even if they are your interest/hobbies, it should be a push that you will perform well in that particular position.
When you are adding your interests and abilities to your CV, be sure that they are relevant to the role you are applying to.
These tips will help you write a professional CV. If you want to be precisely guided when writing your CV, then you can make use of our free CV template or better still use a CV re-write service if you want the professional touch on your CV.
Your cover letter is most likely the first document your prospective employer will likely read. Since your prospective employer will likely read your cover letter, then it is necessary for you to make the best first impression with your letter.
Creating an amazing impression with your cover letter is simply having a well-written and tailored cover letter. You will definitely need guidelines to help you write a good cover letter especially if this is your first time.
With these steps, you can write a good cover letter;
Step 1: Contact information
This section should include;
If you are sending your cover letter via mail, then you should make sure you have a good subject line.
It is always important to get the name of the hiring manager, it gives a sense of familiarity. Hiring managers are more likely to read cover letters that are directly addressed to them than a more general one.
Step 2: Introduction
Your introduction is one of the most important aspect of your cover letter. Most of the times, employers have gotten all they need to know about you just reading the introduction of your cover letter. Since the introduction is an important aspect of your cover letter, then creating a good one is key. When writing your cover letter introduction make sure you;
Step 3: Second paragraph (show why you are the best fit for the position)
In the second paragraph, you should show the employer why you think you are the best fit for the position. In this section, you should talk about your skills, abilities and achievements that makes you the best person for the position.
Make sure that the skills, abilities and achievements that you talk about in your cover letter are related to the position you are applying for.
Step 4: Third paragraph (tell the employer why you want to work in the company)
Unlike the second paragraph, in the third paragraph you will concentrate on telling your prospective employer why you want to work in the company. Doing a good research on the company will help you know where your skills and abilities come in to helping the company achieve its vision.
It is important for you to be specific when writing the third paragraph of your cover letter
Step 5: Closing (show that you are interested and will like to hear from them shortly)
Make sure you show that you are interested in the job. Writing a post script will show that you are interested in the job and that you look forward to hearing from them as much as you look forward to being a part of the company.
“I will value the opportunity to tell you how my marketing skills grew the combined sales of XYZ Company that led to a breaking record of 30% increase in one year.”
Don’t forget to use an appropriate valediction for your closing.
Sure these tips were helpful, but if you think you still need a more precise guide, then you can take a look at this how to write a cover letter guide and create your professional cover letter.
Can you imagine spending years to acquire a skill and getting certified, spending hours to create a good CV and cover letter and then failing your interview?
Failing your interview after putting in so much is as good as not doing anything at all. The reason why you went through the stress of creating a cover letter and a CV is to land your dream job. So if failing the interview will rob you of your dream job, then you should learn how to never fail a job interview again.
These interview preparation will help you prepare well for your interview;
It is safer for you to dress corporate, but if the dress code is business casual, then make sure your judgement is good enough.
When you want to use non-verbal means of communication, you should be;
Since you are applying for a customer service role, then it is wise for you to search and practice customer service interview questions and answers. Below are common customer service questions and answers.
When you are preparing for a customer service role interview, you may be asked common interview questions that are asked in any job interview. Questions about your work history, personality, and maybe some behavioral interview questions.
You should also be ready to be asked customer service based interview questions. These common customer service interview questions and answers will help you prepare better for the interview
Employers use this question to see if your definition of customer service aligns with the company’s vision. When answering this, you should pay attention on the role, emphasize your passion for the role.
You can frame your answer like this “To me customer service means understanding a customer’s problem, getting to the root of the problem, and working to find a solution that exceeds their expectations working with other team members and using a good knowledge of the company’s product.”
This question is always asked to access your skill level and qualification. The employer simply wants to know if you have what it takes to do the job. When you are answering this question, you should focus on your skills and how they directly apply to the role you are applying for.
Sample answer; “With my flare for people and my problem solving skills working with team members, projecting a positive image for the company, and also increasing the company’s customer base will be easier for me to achieve taking the role of a customer service representative.”
Most times employers ask this question to have an idea of your personality and perspective of customer service. When you are answering this question, focus on tangible things that affects the job and the company.
A good answer can look this; “I enjoy the satisfaction I get when I have successfully helped someone solve a problem.”
Employers ask this question to find out if you can work well in a team, or your method to handling difficult situations.
Your answer can be like this “When I don’t know the answer to a question, I politely ask the customer to hold on while I go to ask someone else with better information or refer the customer to someone else if I am not in a position to handle it”.
Employers use this question to find out how well a candidate can respectfully and clearly communicate with a dissatisfied customer.
When you are answering this question, your answers must reveal empathy, patience and your problem solving skills.
Sample answer “First I would apologize, then tell them that I totally understand how they feel and assure the customer that the team is currently working to fix the problem. I would also make sure I give them a timeline of the solution and make sure they feel valued by thanking them for their observation and feedback”.
Customer service jobs will not just jump on you once you have the skill and qualification. The only way you can you take advantage of your customer service skills and qualification is to search for jobs that match your skills.
Searching for a customer service job may not be an easy thing to do, but knowing the right thing to do will make the whole process less tasking and more successful.
These job search tips can help you get the customer service job of your dreams:
LinkedIn is a good social media platform to network and connect with like minds.
Job hunting may not be interesting, but it is a good way to grow your skills and learn more about the labour market. Searching for a customer service job is not just getting any job, but getting one that will be satisfying, pay well and one that will match your personality. These tips will help you get ahead of the competition.
If you want to learn more about the customer service field, take the Executive Customer Relationship Training course and know how much you should be making as a customer service representative.