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Executive Customer Relationship Management(CRM)

Learn to Improve Business Efficiency, Achieve Customer satisfaction and Increase Revenue using SalesForce

N60,000Enrol Now

Program duration is 2 days   Training start date: Will be announced
  • Course Description

    Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies. This course will teach you how to select the right tools for your business-- so it can grow today--and on into the future.

    Lagging means lost customers, which means damage to the bottom line. But how do you not lag when customers are moving lightning fast to demand constant changes in the speed to complete their transactions? How do you keep your customers when the move to another company is nothing more than a mouse click and a minute away?

    CRM is the answer. Customer Relationship Management, a strategy that leverages very advanced technologies is the way to out to the 21st Century business chase.

    Why Learn Executive Customer Relationship Management(CRM)

    • Understand the difference between Marketing and Sales
    • Learn how to Connect with customers
    • Learn Strategies for customer retention
    • Understand how to create values for organisations and customers
    • Earn Big as a globally Certified Customer Relationship Manager
    • Work as a Top Customer Care Executive
    • Earn money Deploying CRM systems to Organisations
    • Earn Money by Organizing CRM training for organisations


    What are the requirements?

    • Basic Computer Skill


    Course Content

    The course will cover:

    • Overview of CRM
    • The Concept of e-CRM
    • Customer profiling and Modeling
    • Transitioning from product centricity - Processes
    • Transitioning from product centricity - People
    • Transitioning from product centricity - Technology
    • Developing Customer Strategy
    • Customer Lifecycle Management and Lifetime Value
    • CRM Technology
    • Operational CRM
    • Analytical CRM
    • Collaborative CRM
    • CRM Project Management
    • Building a Business Case for CRM
    • Use of CRM Software, SalesForce
    • etc

    Venue & Enrolment Process

    Location: 7 Atunwa Street, Ikeja, Lagos.

    Interested in this course? Reserve a seat,

    Account Details:

    Bank: FCMB
    Account No.: 2141057018
    Account Name: Best Value Providers

    Call us on: 08121633133


    N60,000Enrol Now

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