Building a career in customer service involves a lot of development and hard work.
Customer service is one job field that can open you up to loads of exciting and amazing job opportunities because of its versatility and relevance that cuts across every business sector.
Customer service is the core of every business. For any business to thrive and secure customers’ loyalty, that business must have a good and effective customer support/service structure to maintain customers’ trust and consistent patronage.
Customer service is a part of the day-to-day life for any business person from service providers to common traders. What makes a professional stand out as a successful customer service person is the skill and experience that the person must have acquired over time.
Customer service has been in existence as long as the existence of business and will continue to remain very relevant in the business world both now and in the future. Without a strong customer service, a business will likely not grow, because a satisfied customer is usually a returning customer.
So whether you are a fresh graduate or a professional looking forward to changing a career, building a career in customer service will require obtaining the required skill, qualification, attitude and certifications to become successful. This article gives a step-by-step guide to building a successful career in customer service.
Customer service is the act of taking care of the customer's needs by providing professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.
Customer service is the support you offer your customers both before and after they buy and use your products or services that help them have an easy and enjoyable experience with you.
A customer service/care professional is a skilled individual that provides the link between an organization and its customers. Customer care/service professionals answer customers’ questions and resolve issues customers may encounter while using their product. Customer service professionals resolve customers’ experience issues in person, over the phone or through email or faxes.
Many businesses are competing for customers’ patronage and loyalty. The important aspect of customer service is in making sure you keep the customers once you bring them. Below are the benefits of good customer service;
Building a career in customer service may not be as direct as other fields or careers, but there are choices that you can make early enough that can propel your customer service career. To propel your course in building a career in customer service, you would need to take these subject/courses in your O’level:
To build a career in customer service at the tertiary level, art related courses are required.
To become a successful customer service professional, you would need to acquire some skills to help you stand out. Some of the most important skills you need to have as a custommer support personnel includes:
For enthusiasts, interns and graduate, a degree in English language, mass communication or other related disciplines may serve, but to become successful it is important for you to take certificate courses to become professional.
Being a Certified Customer Service Professional will put you in a more advantaged position.
Chartered Institute of Customer Relationship Management Nigeria (CICRM) Certifications
International Customer Service Certifications
Customer service is not a career or a profession that exist in isolation, there are specializations just like any other field. Customer service as a whole can broadly be classified into three major classes based on their function.
There are different job roles in customer service. The different professions earn relatively different salaries. Below are the different specializations in customer service and their salaries;
Customer service representatives averagely earn ₦64, 000 per month in Nigeria
Customer service specialist in Nigeria earn averagely about ₦67, 000 per month
Customer service engineers in Nigeria earn an average amount of ₦76, 000 per month
Customer service managers earn approximately ₦280, 000 per month
Customer support technical engineers in Nigeria earn averagely ₦316, 000 per month
Customer support specialist in Nigeria averagely earn about ₦105, 000 per month
You can build your customer service career and become a professional without necessarily being within the four walls of a classroom, and even with little or cost at all. You can learn customer service online on the following websites:
Experience is key when building your customer service career, Even when you have gotten all the certifications, and the required qualifications, it is still very important for you to gain relevant experiences. The only way you can get this experience is by working. Follow these steps and learn how to get the customer service jobs of your dreams:
Building a career in customer service could be really rewarding and extremely satisfying. It requires hard work, passion, dedication, and selflessness. Getting the right skill and attitude can help you build a successful career in customer support service.
PS: You may also find our career guide on How to Build a Successful Career in Accounting interesting.