Latest Jobs at HealthPlus Limited

Responsibilities

• Review metrics for customer service surveys
• Implement Customer Satisfaction Surveys
• Implement Internal Customer Surveys
• Implement Net Promoter Score Surveys
• Implement Mystery Shopping Surveys
• Generate reports & provide actionable insights from the data obtained from the service surveys
• Improve awareness on the use of the Helpdesk tool
• Generate performance reports from the Helpdesk tool periodically
• Track the implementation of recommendations from the service surveys
• Use analytics across to give the organization a competitive edge by understanding customer preferences
• Collate, analyze and report on HealthPlus’ service performance across its touch points based on pre- defined service metrics
• Continuously improve on service metrics and measurement tools (questionnaires) based on evolving customer expectations and organizational priorities.

Requirements

• First degree in any technical field
• A Master’s degree is an added advantage
• A minimum of 4 years' relevant work experience covering a range of service functional areas
• Excellent analytical skills
• Excellent report writing & presentation skills
• Ability to multitask
• IT savvy
• Adept knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools
• Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook)
• Great attention to detail
• Ability to communicate effectively with staff at all levels including third parties.

Remuneration
Market-Related.

Responsibilities     

• Provide assistance to Category Managers / buyers in developing category management strategies in company - wide perspective
• Assist in sales and profitability of assigned category through analysis of performance data
• Assist in planning promotional activities and sales events for assigned categories
• Analyse business and market trends to recommend new strategies for increased sales
• Review procurement activities and provide feedback to management
• Develop all documentations related to category management and sales activities
• Create business presentations, MPR documents and sales proposals as needed
• Work with buyers / category managers to create promotional initiatives to improve business
• Conduct retail price survey and investigations to study the activities of competition and marketing impact to category, product and brand
• Assist to prepare customized reports to management when needed.
• Provide guidance to buying team to meet revenue goals
• Support and provide data for warehouse product distribution and redistribution

Requirements

• First degree in Business Administration, Economics, Logistics, Supply Chain Management or Purchasing
• Membership of a recognized and relevant professional body (e.g. Supply Chain Institute of Nigeria, CIPS, CILSCM, CSCP,CISCM) is an added advantage
• Minimum of 2 - 3 years relevant work experience in the Pharmaceutical, Beauty, Retail, FMCG sectors
• Ability to build and maintain good working relationships with a variety of suppliers, service providers and vendors
• Ability to build and leverage on personal & professional networks to the benefit of the Business
• Excellent verbal & written communications skills
• Effective and efficient business writing skills
• Ability to manage budgets
• Strong forecasting and planning skills; ability to correct and assess the needs of the business
• Excellent Proficiency in Microsoft Office applications

Remuneration
Market Related