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  • Latest Jobs at So Fresh Neighbourhood Market

  • Posted on: 22 July, 2019 Deadline: Not Specified
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  • So Fresh Neighbourhood Market is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices.

    Restaurant/Outlet Manager


    Details: Job Summary/Purpose:

    • To provide visible leadership to the team members by overseeing the operations and management on a daily basis with the aim to maximize profit while minimizing cost.Duties/ResponsibilitiesPlanning:
    • Organises and oversees the day to day operations and efficient  the functioning of all units within the outlet
    • Conducts weekly operations meeting within a reasonable and  convenient time for all staff.
    • Liaises with suppliers, distributors, vendors and other service  providers to the store.Administrative and other duties:
    • Ensure strict compliance with service protocols
    • Ensures strict compliance to dress code, good hygiene standards  and quality protocol and general outlook among staff.
    • Generate and sends daily, weekly and monthly reports (sales,  stock, audit, and required reports)
    • Facilitate minor repairs involving the generators, air-  conditioning, refrigeration units, and other equipment.
    • Reports major repairs and maintenance work to the Facility
    • Manager & follow up to ensure the job is done.


    • Ensures daily store opening/closing times and procedures are  strictly followed.
    • Delegate tasks; following up on work results
    • Maintains store staff job results by coaching, counselling an disciplining employee
    • Ensure orderliness, routine cleaning and good hygienic  condition
    • Responsible for job sequencing, delegation, workplace  scheduling, coaching and mentoring of employees

    Customer Service:

    • Ensures an organised, beautiful, and comfortable shopping  environment for customers to have an enjoyable shopping
    • experience.
    • Be available to promptly attend to customers in the outlet
    • Promptly attends to customer enquiries and complaints
    • Protect employees and customers by providing a safe and clean  environment
    • Identifies current and future customer’s requirements by
    • establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Constantly interfacing with the HD unit for product availability & timely delivery.


    • Closes out cashiers
    • Reconciles sales
    • Remit daily sales to the bank
    • Manages prudently the outlet petty cash expenditure

    Person Specification

    Key Skill Sets

    • Must be customer focus
    • Must be professional in relating to people
    • Must possess influencing and persuasion skills
    • Must possess knowledge of policy & procedure
    • Must possess good time management skills
    • Must possess good computer skills
    • Must possess the ability to track budget expenses

    Must possess a minimum of Bachelor’s Degree in any food-related and or hospitality field, with 1-2 years experience in a managerial function. Relevant professional certification would stand as an advantage

    go to method of application »

    Helpdesk/Customer Service Representative




    • Records pre-orders, future events and passes all unattended enquiries or question to the Help Desk Manager.
    • Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analysing customer needs.
    • Maintains customer records by updating necessary information.
    • Inform production supervisors of pre-orders and pick -ups.

    Customer Service:

    • Communicating courteously with customers by interacting with them.
    • Assist customers to facilitate their choices and purchases of freshly processed products.
    • Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

    Cash Management/Marketing

    • Give information about the availability and benefits of different products to walk-in customers.
    • Create awareness of special offers & promotions, & Meal plans to walk-in customers.
    • Guides and informs them on new products, charges for extras and toppings based on their request.
    • Collect monies from despatch riders and reconcile.
    • Remit daily sales to the Outlet Manager.

    Administrative and other duties:

    • Ensure the Customer service handbook is adhered to
    • Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
    • Records and inputs orders, pass on to the production Team and Dispatch accordingly.
    • Confirm all online payments before inputting into vend and dispatching orders.
    • Prepare daily sales reports and forward to the Help Desk Manager.
    • Carries out other task assigned by the Help Desk Manager

    Person Specification

    Key Skill Sets

    • Must be customer focus
    • Must be professional in relating to people
    • Must possess influencing and persuasion skills
    • Must possess knowledge of policy & procedure
    • Must possess good time management skills
    • Must possess good computer skills, listening &phone skills
    • Must possess documentation skills


    Degree in Mass Communication or related courses with at least 1 year experience in same position.

    Method of Application

    NOTE: This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in ABUJA. The company will neither provide nor be responsible for the accommodation for any successful candidate. To earn a call up for interview, the address on your CV must indivate that you are in ABUJA.


    Send CVs to

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