Latest Jobs at So Fresh Neighbourhood Market

Details: Job Summary/Purpose:

• To provide visible leadership to the team members by overseeing the operations and management on a daily basis with the aim to maximize profit while minimizing cost.Duties/ResponsibilitiesPlanning:
• Organises and oversees the day to day operations and efficient  the functioning of all units within the outlet
• Conducts weekly operations meeting within a reasonable and  convenient time for all staff.
• Liaises with suppliers, distributors, vendors and other service  providers to the store.Administrative and other duties:
• Ensure strict compliance with service protocols
• Ensures strict compliance to dress code, good hygiene standards  and quality protocol and general outlook among staff.
• Generate and sends daily, weekly and monthly reports (sales,  stock, audit, and required reports)
• Facilitate minor repairs involving the generators, air-  conditioning, refrigeration units, and other equipment.
• Reports major repairs and maintenance work to the Facility
• Manager & follow up to ensure the job is done.

Managerial:

• Ensures daily store opening/closing times and procedures are  strictly followed.
• Delegate tasks; following up on work results
• Maintains store staff job results by coaching, counselling an disciplining employee
• Ensure orderliness, routine cleaning and good hygienic  condition
• Responsible for job sequencing, delegation, workplace  scheduling, coaching and mentoring of employees

Customer Service:

• Ensures an organised, beautiful, and comfortable shopping  environment for customers to have an enjoyable shopping
• experience.
• Be available to promptly attend to customers in the outlet
• Promptly attends to customer enquiries and complaints
• Protect employees and customers by providing a safe and clean  environment
• Identifies current and future customer’s requirements by
• establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Constantly interfacing with the HD unit for product availability & timely delivery.

Sales

• Closes out cashiers
• Reconciles sales
• Remit daily sales to the bank
• Manages prudently the outlet petty cash expenditure

Person Specification

Key Skill Sets

• Must be customer focus
• Must be professional in relating to people
• Must possess influencing and persuasion skills
• Must possess knowledge of policy & procedure
• Must possess good time management skills
• Must possess good computer skills
• Must possess the ability to track budget expenses

Experience/Qualification
Must possess a minimum of Bachelor’s Degree in any food-related and or hospitality field, with 1-2 years experience in a managerial function. Relevant professional certification would stand as an advantage

go to method of application »

Duties/Responsibilities

Planning:

• Records pre-orders, future events and passes all unattended enquiries or question to the Help Desk Manager.
• Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analysing customer needs.
• Maintains customer records by updating necessary information.
• Inform production supervisors of pre-orders and pick -ups.

Customer Service:

• Communicating courteously with customers by interacting with them.
• Assist customers to facilitate their choices and purchases of freshly processed products.
• Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

Cash Management/Marketing

• Give information about the availability and benefits of different products to walk-in customers.
• Create awareness of special offers & promotions, & Meal plans to walk-in customers.
• Guides and informs them on new products, charges for extras and toppings based on their request.
• Collect monies from despatch riders and reconcile.
• Remit daily sales to the Outlet Manager.

Administrative and other duties:

• Ensure the Customer service handbook is adhered to
• Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
• Records and inputs orders, pass on to the production Team and Dispatch accordingly.
• Confirm all online payments before inputting into vend and dispatching orders.
• Prepare daily sales reports and forward to the Help Desk Manager.
• Carries out other task assigned by the Help Desk Manager

Person Specification

Key Skill Sets

• Must be customer focus
• Must be professional in relating to people
• Must possess influencing and persuasion skills
• Must possess knowledge of policy & procedure
• Must possess good time management skills
• Must possess good computer skills, listening &phone skills
• Must possess documentation skills

Qualification

Degree in Mass Communication or related courses with at least 1 year experience in same position.