Fresh Jobs at 3line Card Management

Overview

• In line with the company's strategy for expansion and market dominance,the company is looking for a talented individual with the technical expertise to fill the role of a Software Developer.
• The role will be responsible for the development and the implementation of functional web based products, mobile applications/infrastructures and payment solutions Fintech, MFS, VAS, Billers etc .

Detailed Job Description

• Develop and document optimized source codes critical to the execution of tasks in the software development life cycle.
• Design and implement customized Java, and mobile app products/infrastructures
• Ensure the development of mobile applications is consistent with original design.
• Ensure software meets all requirements/specifications in line with quality, security, modifiability, and scalability.
• Develop software architectures and user- friendly interfaces.
• Perform user authentication and authorization between multiple systems, servers, and environments
• Create databases that represent and support business processes.
• Collaborate with the technical and business team to deliver innovative, highly-scalable client-facing software solutions in a timely manner.
• Collaborate with business development and customers Support teams to resolve technical issues in a timely manner.
• Maybe required to deliver support service on specific projects at clients’ location.
• Application/Application Server Upgrades and Maintenance
• Update operational application servers as required in order to meet security, performance, availability, and capacity goals for all company's services on an ongoing basis.
• Participate in and certify upgrades and patches of the applications and application servers in the company's Operating Environment.
• Certify proof of concepts during evaluation for the purchase of new applications/application servers for all company's services.
• Implement security policies on operational applications and application servers as prescribed by the Information Security personnel on an ongoing basis

Required Qualifications/Experience

• First Degree in Computer Science or any Science related discipline. An Advanced Degree in any related field will be an added advantage
• Relevant professional certifications/membership
• Minimum of 3 years’ experience in Java, PHP, and mobile application development.
• Experience in the PSSP/VAS/Fintech space
• A proven track record in coding and software development
• Proficiency in Java, Java EE Hibernate, Spring,EJB , PHP CodeIgniter, Laravel , JavaScript, Android development using
• Java or Kotlin, iOS development using Swift and/or Objective-C
• Understand the fundamental design principles behind a scalable application
• Ability to discern user requirements and develop specifications
• Knowledge of web standards
• Knowledge of Internet protocols, database management systems, and control systems
• Familiarity with consumer privacy and payments industry compliance requirements
• Sound business acumen
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication
• Exceptionally self-motivated and directed.

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Job Summary

• Responsibilities: Serves customers by providing product and service information; resolving product and service problems.

Job Functions

• Identify and assess customers’ needs to achieve satisfaction
• Use the organizational Enterprise System
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records.
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• High School Diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Are you a focused service oriented person with good communication skills both written and verbal.
• Good organizational and problem solving skills