Job Openings at Paykobo.com

Job Description

• Meet with departments to take detailed ordering briefs and clarify specific requirements of each project.
• Coordinating and implementation of projects, ensuring deadlines are met.
• Delegate project tasks based on individual employees' strengths, skill sets and experience levels.
• Develop baseline data for each project component and for all project indicators.
• Track project performance, specifically to analyze the successful completion of short- and long-term goals.
• Meet budgetary objectives and make adjustments to project constraints.
• Develop comprehensive project plans to be shared with Managements as well as other Employees.
• Use and continually develop leadership skills.
  

Job Requirements

• Applicant must be a HND/BA/B.Sc holder.
• Work experience: minimum of 3 years relevant experience.

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Job Description

• Helping to develop and implement customer service policies in an organisation.
• Finding ways to measure customer satisfaction and improve services.
• Ensure customer satisfaction and provide professional customer support.
• Managing a team of customer service staff.
• Keeping accurate records of discussions or correspondence with customers
• Handling face-to-face enquiries from customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
  

Job Requirements

• Strong analytical skills with ability to develop strategies, tactics and measurable implementation.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• B.Sc/HND in Business Management or any related field.
• 2-3years experience working with customer support.