Accountability Assistant at the Agency for Technical Cooperation and Development (ACTED)

Start date: 1st May 2019

About the Job

• The Accountability Assistant contributes to improving the quality of ACTED programming through the accurate registration and timely follow up of any complaints about ACTED’s activities/staff and also contributes to the development of appropriate messaging and communication strategies.
• The Accountability Officer is the first point of contact for beneficiaries who need to raise complaints.
• As such, the Accountability Officer will need to be neutral and establish mechanisms that based on the highest integrity which beneficiaries will trust.

About You

• All employees should master ACTED's core Principles: Independence, Neutrality, Non-discrimination, free and direct access to victims, Ethics, Professionalism, anti-Corruption, Transparency and Accountability. Moreover, we also expect the following:

Essential
The Accountability Assistant will be appraised based on his/her experience and demonstration of the qualities and competencies listed below:

• A university degree in International Development/Development Management, Sociology, Statistics, Monitoring and Evaluation in Social work or related field is required. Post-graduate studies or diploma an advantage.
• Two years of progressive professional work experience in a similar position with non-governmental organizations - at least one of these must be in humanitarian emergency work, preferably in food security, shelter, CCCM, or WASH.
• Knowledge of assessments methodology, data collection, collation, analysis, and report writing.
• Excellent computer skills, particularly with Microsoft Excel, spreadsheets, Sphere standard, and database management applications/ statistical programs (i.e. Kobo Toolbox).
• Familiarity with the Project Cycle Management, logical frameworks, and SMART objectives.
• Strong organizational, coordination, and analytical skills, and ability to work under pressure.
• Excellent oral communication and writing skills in English.
• Fluent in English and Hausa. Any local language from Borno is an advantage.
• Accurate, reliable, organized, open-minded, and a positive attitude at all times!
• Ability to exercise sound judgment and make decisions independently
• Be willing and able to be based and travel regularly within remote areas or unstable security environments, where services are limited
• Commitment to ACTED’s mission, vision, values, and policies. High level of confidentiality required
• Under the guidance of the Country AME Unit, and at relevant frequency, assess communities’ preferred communication means to formulate complaints / feedback with ACTED;
• Ensure the CRM offers as many communication means as possible, while taking into account the specificities of the local context and culture, as well as the type and resources of the project, beneficiaries’ specificities, vulnerabilities and preferences, etc.;
• Ensure all communication means guarantee total confidentiality of the information shared, in order to protect the privacy and safety of the complainant, the subject of complaint and other witnesses;
• Develop project-specific strategies to provide beneficiary communities/stakeholders with readily available information on the CRM throughout the project cycle, notably including a clear repartition of tasks between AME and Project teams;
• Build capacity and understanding among ACTED staff, partners and contractors on beneficiary accountability and more specifically on the objectives and functioning of the CRM, as well as on what to do / not to do when receiving a complaint;
• Conduct field visits throughout the project cycle (i.e. before, during and after the intervention), and coordinate with the AME and project teams for the same, in order to spread awareness about the CRM to beneficiaries and non-beneficiaries, as well as local authorities and stakeholders in ACTED’s areas of implementation.

We Offer

• Contract length: 6 months, with possibility of extension.
• Level: E1-1 (national contract).