Current Job Placements at Yes-Africa Global Resources Company

Job Description

• Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials
• Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the production supervisor
• Approve all finished products by confirming specifications and conducting required tests
• Return products for re-work if needed and complete documentation to confirm re-work
• Document and update inspection results by completing reports and logs
• Keep measurement equipment operating by following operating instructions and calling for repairs
• Maintain safe work environment by following standards and procedures and complying with legal regulations
• Work with the training department to mentor junior employees
• Update job knowledge by engaging in educational opportunities, reading technical publications, attending seminars
• Accomplish organization mission by completing related results as needed.

Requirements

• B.Sc qualification
• 3 years in a leadership or managerial position
• Work authorization security clearance
• Excellent computer skills
• Strong communication skills, having the ability to interpret and teach methodologies
• Understanding of manufacturing methods and procedures.

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Job Description

• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Build sustainable relationships of trust through open and interactive communication
• Attends weekly staff meetings
• Participates in team-building activities
• Identify and asses customer needs to achieve satisfaction
• Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
• Makes recommendations to management to improve customer experience.

Requirements

• Must have 2 years of experience in customer service
• HND or B.Sc./post NYSC certificate
• Must have basic knowledge of computer
• Must have excellent communication skills.