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  • Posted: Jan 2, 2019
    Deadline: Jan 24, 2019
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    We are a global financial empowerment company committed to helping people take control of their destiny, lives not only in riches but in generational wealth. With years of experience, and currently operating in West African countries, we offer peace of mind that the success you build with our family is one you can pass down to future generations. Yes-Afri...
    Read more about this company

     

    Customer Service Officer

    Job Description

    • Answers customer inquiries via phone, email, and in person
    • Directs customers to online resources
    • Updates customer records in the system, including notes about interactions
    • Pitches ideas for improving customer care
    • Build sustainable relationships of trust through open and interactive communication
    • Attends weekly staff meetings
    • Participates in team-building activities
    • Identify and asses customer needs to achieve satisfaction
    • Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
    • Makes recommendations to management to improve customer experience.

    Requirements

    • Must have 2 years of experience in customer service
    • HND or B.Sc./post NYSC certificate
    • Must have basic knowledge of computer
    • Must have excellent communication skills.

    Method of Application

    Applicants should send their CV to: jobs@yesafrica.com.ng Using the "Job Title" as the Subject of the mail.

     

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