Career Opportunities at Ventures Park

The Member Service Executive role is an exciting one. S/he is our #1 internal brand ambassador in the Community, primarily responsible for promptly and efficiently attending to the needs of all our walk-in and internal customers in the Co-Working space. Other duties include;

• Answer customers’ questions and provide information on all VP services including incubation co-working, social and lifestyle services.
• Complete membership transactions and on-board paid members with agreements, access cards and other needed tools.
• Provide best practice front of office management systems that include visitor receipt & management, telephone systems management and client service management
• Respond to all inbound/walk-in calls/enquiries and forward on to relevant parties as and when applicable
• Implement robust customer relationship management and members only initiatives required to maintain the growth of ventures park’s co-working space
• Provide support and supervision to the office assistants in order to ensure they each carry out their duties promptly and ensure that they are working within the set facility management schedules
• Ensure availability and delivery of all VP membership benefits at all times
• Create and maintain weekly inventory of the store and resources for proper management of the park
• Respond to all member complaints with a maximum resolution time of One (1) hour.

SKILLS & REQUIREMENTS

• Be friendly, adaptable and flexible in your approach to work
• Have excellent command of English Language both oral and written
• Be able to provide excellent front desk and internal customer support
• Customer Relationship Management
• Be highly proficient in the use of MS Outlook and Office suite of products (Word, Excel & PowerPoint)
• Able to work remotely with minimal supervision

QUALIFICATION

• A minimum of Bachelor’s Degree in Social Sciences
• 2-3 years’ work experience
• Experience in front desk and client relationship management is preferred

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Our communications team is growing and we are on the lookout for an exciting, creative and passionate candidate who will be actively involved in;

• Managing the internal and external communications strategies and campaigns of the company.
• Communications across all media channels to a wide range of stakeholders.
• Managing the Social Media Community, Coordinating and Distributing Content

JOB EXPECTATIONS

Content Production and Management

• Copy-write, proof-read, and revise communications to be published via the company’s communication channels
• Creating and supporting the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs
• Collect, research, and prepare communication materials for external and internal audiences
• Create marketing and promotional materials, both print and electronic
• Work with team lead to create media-related thought leadership materials
• Create and deliver press releases, media relations content, corporate newsletter content, social media content
• Compile a weekly list of the company’s news feature and important industry news
• Create and maintain a well-arranged content library

Content Production and Management

• Copy-write, proof-read, and revise communications to be published via the company’s communication channels
• Creating and supporting the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs
• Collect, research, and prepare communication materials for external and internal audiences
• Create marketing and promotional materials, both print and electronic
• Work with team lead to create media-related thought leadership materials
• Create and deliver press releases, media relations content, corporate newsletter content, social media content
• Compile a weekly list of the company’s news feature and important industry news
• Create and maintain a well-arranged content library

Web and Social Media Management

• Maintaining and updating information on the organization’s website
• Scheduling and Publishing contents on the social media platforms
• Drive growth of social media followership and engagement
• Collate and periodically report data analytics on web and social media platforms
• Effectively manage the company’s blog page with both own and third party contents

Public Relations and Promotion

• Leverage relationship with media personnel to promote the company’s visibility
• Design and launch online and offline marketing campaigns
• Promote products and services through public relations initiatives
• Develop marketing communications campaigns for all product range

FUNCTIONAL COMPETENCIES

• Excellent organizational and time management skills
• Excellent communication and interpersonal skills
• Excellent written and oral communication skills
• Information management skills including a high level of accuracy and attention to detail
• Experience and sensitivity of working with people from a wide range of cultures.
• Capacity to manage and prioritize a high workload, working to tight deadlines
• A friendly and helpful attitude
• Adaptable and flexible, with the ability to learn new skills quickly
• Competent, conscientious and motivated with a methodical approach to work
• Capacity for independent working as well as the ability to contribute as an active member of the team
• Passion for excellence, and willingness to break records

QUALIFICATION/EXPERIENCE

• A relevant university degree
• 2-3 years experience in managing brand communications across different channels