Female Customers Relations Executive at Ultra Media Solutions

Job Description

• Developing and maintaining efficient systems to deal with client queries and support
• Referring issues and potential sales opportunities to Sales and Marketing Executives where relevant
• Handling and resolving all questions, requests, complaints and all other front desk activities
• Providing efficient and professional first line account management to clients
• Assisting the business development team in developing efficient systems to support the work of the Team
• Handling mail boxes, telephone and correspondences
• Building and maintaining relationships with clients and key personnel within customer companies
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements

• Proven work experience as a Customers Relations Executive or Receptionist
• MUST be Social/Digital Media savvy or better still have passion for new media management
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Past working experience in Staff Administration will be an added advantage
• OND, B.Sc or HND in any related field; additional certification is a plus.