Latest Jobs at UN High Commissioner For Refugees (UNHCR)

Salary Grade: P3

 

Hardship Level: C

 

Family Location Type: Family

 

Procedures and Eligibility

 

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

 

Duties and Qualifications

 

ICT Officer

 

ORGANIZATIONAL CONTEXT

 

Under the supervision of Senior ICT Officer or Senior Administrative Officer, the incumbent implements the ICT operational plan in a well defined geographical area. They provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times.

 

Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.

 

FUNCTIONAL STATEMENT

 

Accountability

 

• UNHCR Country operation has modern and cost-effective ICT systems.
• UNHCR ICT equipment and data are protected.

 

Responsibility

 

• Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
• Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
• Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.
• Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarter.
• Maintain an up-to-date inventory of all infrastructure equipment under AOR.
• Provide coaching, and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
• Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations for security communications.
• Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
• Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR Networks are granted.
• Assist and advises offices in the recruiting and training of ICT staff.
• Actively participates in ICT related meetings to ensure that all decisions taken meet UNHCR's operational and security requirements.
• Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
• Undertake other tasks or assignments within his / her area of competence as directed by Supervisor/Head of Service.

 

Authority

 

• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

 

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

 

• Undergraduate degree (equivalent of a BA/BS) in Information Systems, Telecoms or related fields plus minimum 6 years of previous job experience in the ICT support. Graduate degree (equivalent of a Master's) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
• Knowledge of radio systems, LAN installation and support, messaging infrastructure.
• Knowledge of LAN configuration and network implementation.
• Knowledge of different satellite and terrestrial communications and network systems.
• Knowledge of English and UN working language of the duty station if not English.
• **For National Officer positions, very good knowledge of local language and local institutions is essential.

 

DESIRABLE QUALIFICATIONS & COMPETENCIES

 

• Hands-on experience with wireless and VOIP systems and knowledge of Windows 200/2003 Server, Linux Server, and network monitoring software an asset.
• Knowledge of additional UN languages.

 

This is a Standard Job Description for all UNHCR ICT Officer positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

 

Position Competencies

 

• C001L3 - Accountability Level 3
• C002L3 - Teamwork & Collaboration Level 3
• C003L3 - Communication Level 3
• C004L3 - Commitment to Continuous Learning Level 3
• C005L3 - Client & Result Orientation Level 3
• C006L3 - Organizational Awareness Level 3
• M001L3 - Empowering and Building Trust Level 3
• M002L3 - Managing Performance Level 3
• X001L3 - Analytical Thinking Level 3
• X003L3 - Technological Awareness Level 3
• X005L3 - Planning and Organizing Level 3

 

Additional Information

 

<p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>

 

See below for this postion's Operational Context

 

Additional Information

 

For those people applying for High Risk Duty Stations, we strongly encourage colleagues to read the country specific security and welfare profiles which can be found on the Intranet under Support Services - Duty of Care (https://intranet.unhcr.org/en/support-services/duty-of-care.html). These profiles have been specifically designed to answer some of the key questions (on security conditions, medical provisions, staff welfare, living and working conditions) potential applicants might have before deciding to apply. Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care. This project is still in the pilot phase, and as such some of the information leaflets are being produced as we speak and might not be available yet. They will be soon, so keep checking.

 

Desirable Attributes

 

• Ability to manage a team and coordinate with other Field Offices;
• On-job coaching and mentoring of national staff and IUNVs.
• Solid knowledge of UNHCR software and infrastructure mangement
• Training on VSAT systems
• Deep field and hardship areas experience.
• Ability to come up with innovative and creative solutions to operational challenges.
• Working knowledge of other UN languages (French).

 

Current Situation

 

UNHCR Nigeria has two ongoing emergencies operating under Level 3 and level 2.

 

The Nigeria operation presently has a total 142 staff spread out in one Branch Office, two sub offices, 3 field offices in, 2 Field units.

 

In term of ICT infrastructure, the operation already has UNHCR standard ICT installation in 5 offices out of 8. The remaining 3 offices need urgent ICT deployment of data, voice, and security communications services.

 

As ICT support focal person for the whole operation including the two emergencies, the incumbent of this post will be the overall coordinator of ICT business in the Nigeria Operation and will work in close collaboration with the Regional ICT team for the West African Region based in Dakar, Senegal. He must ensure that, adequate responses to the emergencies operations are well implemented without delay. Other than coordinating the curative maintenance of all the ICT infrastructures, the incumbent will ensure routine functioning of the ICT systems within Nigeria Operation. This includes assessment of ICT needs, maintenance of all ICT equipment and all connectivity installations (VSAT, Radio communication, Servers, Wireless, and Cabling etc.).

 

Working and Living Conditions

 

UNHCR Nigeria consists of a Representation at the Branch Office in the Federal Capital City, Abuja; two Sub-Offices in Maiduguri and in Calabar; 3 Field Offices Yola, Ikom and Adikpo and 2 Field Units in Lagos and in Damaturu.

 

While most of the cities in Nigeria are densely populated, access to accommodation is relatively easier in Abuja with less security restrictions. In the NE, Cross River and Benue, for security reasons and due to limited availability, the office has rented guest house for staff accommodation. Most food products, both fresh and processed are readily available in most urban centers. But In Maiduguri due to the prolonged inaccessibility by road, scarcity of food products is experienced.

 

Security Considerations

 

Abuja, the federal capital of Nigeria is located in the Federal Capital Territory (FCT) where the general security situation is influenced mainly by incidents of criminality especially in the suburbs. However, terrorist attacks attributed to the Boko Haram sect has occurred in the past years in the FCT and FCT remains a target.

 

Security concerns in Abuja are considered to be security level 3 (moderate) and great attention should be paid by staff and dependents to personal security awareness and adherence to security advisories. Staff stationed in Abuja should have their residences cleared by UN Security before habitation. Intercity travel or night travel outside the FCT is generally not recommended and Police escorts are required for the movement from and to the Abuja airport between 2100 hours to 0530 hours.

 

All new UN staff and visitors are required to attend the mandatory security briefing that takes place on Mondays and Thursdays at the UN House from 1500 hours to 1600 hours. UN identity card is issued only after staff member has attended the mandatory security briefing and completed the new BSITF (BSITF II) training program and the ASITF program. Staff from Abuja who intend to travel to the North East are mandated to attend the training in Security Awareness for the North East before travelling there. There are some areas of the country that require additional security briefing due to the volatile and fluid security conditions in those areas. Majority of the States in the Northeast are currently at security level 4-5.

 

Additional Factors

 

• Motivated, hard-working and well-organized.
• Has good work experience in hardship and isolated duty stations.
• Knowledge of French will be an asset as all the neighbouring countries affected by the emergency are French speaking

 

Willing to undertake monitoring and support missions to the deep field

 

General knowledge of the region.

go to method of application »

Job ID: 15626

 

Location: Abuja, Nigeria

 

Salary Grade: P2

 

Hardship Level: C

 

Family Location Type: Family

 

Procedures and Eligibility

 

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

 

Duties and Qualifications

 

Associate Programme Officer

 

ORGANIZATIONAL CONTEXT: The incumbent receives guidance from more senior programme staff in the operation, the Deputy Representative or the Representative. The incumbent may supervise some support staff. He/she may receive indirect guidance from other sections and units relevant to the country programme(s). UNHCR Manual, programme objectives, Operations Plans, UN and UNHCR financial/budgetary rules and regulations will guide the work of the Associate Programme Officer. S/he is also expected to stay abreast of the challenges posed to the region by the political context, the UN and humanitarian reform and institutional developments.

 

External contacts are predominantly with persons on subject matters of importance to Organization's programme (e.g. counterparts in other organizations or at working level in national Governments).

 

FUNCTIONAL STATEMENT

 

Accountability:

 

• The needs of persons of concern in the country are assessed and analysed in a participatory manner and using an Age, Gender and Diversity (AGD) perspective to form a firm basis for planning.
• IP agreements are established in a timely manner, regularly monitored and reported on in compliance with established guidelines and procedures.

 

Responsibility:

 

• Through a consultative process within the country and field visits, stay involved in the development of the strategies, methodologies, contingency plans that respond to new and emerging operational challenges for the country.
• Assist in ensuring that global strategic priorities (GSP) and regional priorities as well as information on projected resource availability guide the planning parameters.
• Provide inputs for developing the country operations plan in compliance with global strategic priorities and regional priorities as well as with annual programming/planning instructions.
• Assist in organizing a consultative process to ensure a consistent application of the organization's criteria and policies for the selection of implementing and operational partners.
• Assist in managing the development of a broad network of partners, good coordination practices and the development of partner capacities.
• Assist in training UNHCR as well as implementing partners (IP) staff in UNHCR standard procedures related to the Results Based Programme management.
• Undertake proper collection, monitoring and use of baselines, standards and indicators needed to measure and analyze UNHCR's performance, trends and target interventions.
• Undertake field visits to evaluate and improve the planning, programming, implementation and monitoring of assistance projects.
• Assist in implementing the establishment of sound monitoring processes, in reviewing final reports and on progress in order to advise on any corrective actions required or the need for additional resources to reach planned target levels.
• Apply UNHCR's corporate tools (e.g. Global Focus, Focus Client) to record data and assess the technical soundness of the operation and generate data for evidence-based decisions at the country-level.
• Assist in keeping donor representatives briefed on developments and assist in the development of funding submissions, appeals and reports.
• Assist in monitoring compliance to the organization's resource allocation framework, providing support and taking corrective action where required.
• Assist in ensuring compliance in issuance of audit certificates for Implementing Partners.
• Monitor the implementation of IP Risk Management techniques and tools.
• Perform other duties as required.

 

Authority:

 

• Provide inputs for the country operations plan (including budgets, staffing levels and structures) as well as prepare inputs for funding submissions, appeals and reports.
• Represent UNHCR in UN and other fora on programme and technical issues as delegated by programme senior management.
• Enforce compliance with UNHCR's global strategies, protocols and guidelines.

 

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED:

 

• Undergraduate degree (equivalent of a BA/BS) in Business Administration, Law, Economics, Social Science or related field plus minimum 3 years of previous job experience relevant to the function. Graduate degree (equivalent of a Master's) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted.
• Knowledge of English and UN working language of the duty station if not English.
• **For National Officer positions, very good knowledge of local language and local institutions is essential.

 

DESIRABLE QUALIFICATIONS & COMPETENCIES:

 

• Completion of the UNHCR Learning programmes or specific training relevant to functions of the position
• Good knowledge of UNHCR financial rules, procedures and processes
• Knowledge of another relevant UN language
• Knowledge of UNHCR specific programmes (MSRP, Focus, etc.)
• Computer skills (in MS office).
• Knowledge of additional UN languages.

 

This is a Standard Job Description for all UNHCR Associate Programme Officer positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

 

Position Competencies

 

• C001L2 - Accountability Level 2
• C002L2 - Teamwork & Collaboration Level 2
• C003L2 - Communication Level 2
• C004L2 - Commitment to Continuous Learning Level 2
• C005L2 - Client & Result Orientation Level 2
• C006L2 - Organizational Awareness Level 2
• M001L2 - Empowering and Building Trust Level 2
• M002L2 - Managing Performance Level 2
• M006L2 - Managing Resources Level 2
• X001L2 - Analytical Thinking Level 2
• X005L2 - Planning and Organizing Level 2
• X007L2 - Political Awareness Level 2

 

Additional Information

 

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>

 

 

See below for this postion's Operational Context

 

Additional Information

 

For those people applying for High Risk Duty Stations, we strongly encourage colleagues to read the country specific security and welfare profiles which can be found on the Intranet under Support Services - Duty of Care (https://intranet.unhcr.org/en/support-services/duty-of-care.html). These profiles have been specifically designed to answer some of the key questions (on security conditions, medical provisions, staff welfare, living and working conditions) potential applicants might have before deciding to apply. Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care. This project is still in the pilot phase, and as such some of the information leaflets are being produced as we speak and might not be available yet. They will be soon, so keep checking.

 

Desirable Attributes

 

The Associate Programme Officer will assist the Senior Programme Officer in country level programme management issues including budget target monitoring across the offices, coordination of country level submissions including the Country Operations Plan and in country level reporting. Therefore, the ideal candidate would have the following attributes:

 

• Proficiency in the use of UNHCR co-operate tools (Focus and msrp) including the preparation of analytical reports for management decision making
• Some experienced in capacity building (including training) of partners, as well as thematic training of the multi-functional team and the coaching of national staff.
• Ability to lead and work in a multi-functional team in all stages of the programme cycle
• Experience in the sourcing and managing of country-based funding mechanisms including UN Pooled Fund and CERF.

 

Current Situation

 

Nigeria is a vast federation with 36 states and one Federal Capital Territory (FCT). According to the 2018 Humanitarian Needs Overview (HNO), the six affected states of Borno, Adamawa, Yobe, Bauchi, Gombe and Taraba have 10.2 million people estimated to be in need of humanitarian assistance in 2018, of whom 52 per cent are women and girls, and 48 per cent are men and boys. The Humanitarian Response Plan (HRP) is targeting 6.1 millions persons in 2018.

 

UNHCR Nigeria has two ongoing emergencies operating under Level 3 (North East) and level 2 (South East).

 

The Emergency level 3 has been declared since August 2016 in NE Nigeria as the scale of the humanitarian disaster caused by years of the Boko Haram insurgency in the North East became more apparent. Throughout the second half of 2015 and most of 2016, the Nigerian military, in collaboration with the Multi-National Joint Task Force (MNJTF) pursued a strong counter-insurgency offensive, recapturing the main towns and the majority of villages that had fallen under the control of Boko Haram. These military successes exposed the extreme humanitarian disaster that was the lot of the millions of people trapped in Boko Haram captivity for almost five years. Presently, the security and humanitarian situation in North East Nigeria is still very unstable, seriously impacting humanitarian assistance, humanitarian access and response priorities set by authorities and humanitarian actors alike. However, the Federal Government and the State Government are planning for the return of IDPs in their areas of origin.

 

UNHCR has been providing ongoing support in terms of protection and assistance despite the security challenges and has increased its presence in key strategic locations with four field units and a sub office in the North East.

 

Working and Living Conditions

 

UNHCR Nigeria consists of a Representation at the Branch Office in the Federal Capital City, Abuja, a Field Office in Lagos, a Sub-Office in Maiduguri (Borno State), a Field Unit in Damaturu (Yobe State), a Field Office in Yola (Adamawa State) a Field Office in Adikpo (Benue State), a Field Office in Ikom (Cross River State) and a Sub Office in Calabar (Cross River State) under the direct supervision of the Branch Office. UNHCR Nigeria has 102 staff members in Nigeria with 39 international and 63 national staff members.

 

The UNHCR Representation acts as a liaison office with the Economic Community of West African States (ECOWAS) Commission and coordinates with various departments to ensure information dissemination, capacity building, participation at various events towards ensuring the dynamic growth of the UNHCR-ECOWAS Cooperation and expansion of the protection space for persons of concern in West Africa.

 

Other activities of the Office in Nigeria include providing support to the Government of Nigeria through the National Commission for Refugees and some other agencies of Government; and working with other UN agencies within various theme groups. With the objective of expanding the protection space for the benefit of all persons of concern in Nigeria.

 

Abuja is a C duty station with good living conditions. The cost of accommodation is very high (yearly rent payment required) and safety is still a concern.

 

Security Considerations

 

Abuja is a family duty station while Maiduguri is a no family duty station.

 

The security situation requires international staff deployed to Nigeria to undertake security briefings on terrorism related issues. Borno State is at security level 4 while Yobe and Adamawa states are at level 3 (except some LGA). The South-East of Nigeria is at level 2.

 

Accessibility to affected populations in the North East is difficult due to the volatile security situation. Adequate security measures and equipment, including armoured vehicles, are required to operate in the area.

 

Additional Factors

 

• A good supervision skills.
• Capacity to undertake field missions in the North East and the South East of Nigeria.
• A good knowledge of programme management and UNHCR programme Manual, result base management framework, UNHCR financial/budgetary rules and regulations will guide the work of the Associate Programme Officer.
• A good coordination and interaction capacity with regards to partners, UN counterparts and Government structures
• S/he is also expected to stay abreast of the challenges posed to the region by the political context, the UN and humanitarian reform and institutional developments.

 

CURRENT SITUATION (continued)

 

UNHCR is operating in 24 Local Government Areas (LGA) in Borno, Yobe and Adamawa states. In Borno State, 4 humanitarian Hubs have been setup to provide offices and guesthouses to humanitarian field mission. So far, field missions are undertaken through air travel.

 

In addition to the L3 emergency in NE Nigeria, another L2 emergency has been declared since February 2018 in SE Nigeria due to ongoing violence in the western regions of Cameroon which caused tens of thousands of Cameroonians to flee and seek safety in Nigeria. What began in 2016 with civil society-led demonstrations over alleged marginalisation of the Anglophone regions escalated in October 2017 after the attempted unilateral declaration of independence by the Ambazonia Governing Council of Southern Cameroon.

 

UNHCR is working together with the Nigerian authorities to register and assist the refugees in Cross River, Taraba and Benue states.

 

In 2018, UNHCR has signed a partnership agreement with 18 partners including 3 international NGOs.

 

The Programme team in Nigeria has 1 Senior Programme position, 1 National Officer Position, 2 Programme Associates in Abuja. In Maiduguri there are 1 Programme Office and 2 Programme Associates.