Latest Job Openings at COOPI Cooperazione Internazionale

Department

Project

Supervisor

CBT Manager/Deputy Project Manager

Reports to

Directly to the CBT Manager/Deputy Project Manager

Indirectly to the Project Manager

Duration

6 months

Overall responsibilities

The Field Officer will be responsible for the management and implementation of WFP funded CBT project in Yobe for Internally Displaced Persons and vulnerable Host Populations in Bade, Damaturu, Geidam and Jakusko.

Main Responsibilities and Tasks

Under the direct supervision of the CBT Manager/Deputy Project Manager and in collaboration with the Project Manager and other collaborators of the projects and of the Base, he/she will

• Facilitate community mobilization, meetings and trainings before the redemption and cash out activities;
• Work with Food Management Committees to ensure COOPI and WFP receive feedback from the beneficiaries on the project, including information on complaints related to food quality and conduct of the vendors/agents.
• Sensitize the beneficiaries so that they are aware of project objectives, project modalities, entitlements, right to complain, complaint modalities and redemption/cash out days.
• Represent COOPI in the field with community leaders, local authorities, othe humanitarian actors. Conduct regular meetings with such entities, prepare minutes for sharing with the CBT Manager/Deputy Project Manager.
• Work closely with community structures to follow up on implementation of cash transfers, by maintaining and/or expanding COOPI’s community outreach to ensure beneficiaries have one communication channel with the CBT team.
• Supervise and coordinate the work of the Field Monitors by ensuring their presence in the field, keeping track of their attendance, submitting accurate information for their payment at field level and providing instructions to them on the planned activities.
• Build the capacity of the Field Monitors to ensure project quality, providing regular training/coaching.
• Coordinate the distribution of SCOPE cards to targeted beneficiaries.
• Coordinate and supervise the monitoring of monthly redemption and cash out activities: conduct market price monitoring, conduct vendors’ price monitoring, shop monitoring, ensure that beneficiaries receive their full entitlement and they are treated with dignity and not taken advantage of.
• Conduct monthly meetings with the vendors/agents to ensure that their activities are fully in compliance with WFP regulations, represent beneficiaries’ interests in such meetings.
• Timely report any irregularities to the CBT Manager and the Deputy Project Manager.
• Conduct regular visits to the communities where beneficiaries reside in order to collect feedback, follow up on their food security status.
• Prepare and submit weekly activity reports to the CBT Manager/Deputy Project Manager.
• Prepare and submit a monthly report on redemption/cash out activities to the CBT Manager/Deputy project Manager for their further compilation and sharing with the donor.
• Support and coordinate data collection for the outcome monitoring surveys.
• Treat beneficiaries with dignity and apply COOPI’s Code of Ethics and Conduct, the UN Convention for the Elimination of Discrimination Against Women (CEDAW) and the UN Convention on the Rights of the Child (UNCRC) in the field, including sensitizing Field Monitors and vendors/agents on such principles.

Additional Responsibilities:

• This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.

Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:

• Degree/Diploma in Business management, Development Studies, Accounting, Social Sciences, Sociology etc

Desired Competencies / Skills:

Professional, good organizational capacity, good human relationships, motivated, open, creative, mature, responsible, flexible and, culturally sensitive

• 1 year relevant work experience
• Experience in the Cash Transfers and social approach
• Microsoft Office Skills (Outlook, Excel, Power Point, Word)
• Willing and able to be based and travel regularly within remote areas, where services are limited.
• Fluency in Hausa and English
• Good team spirit

Preferred:

• Previous experience with FSL, Cash programming
• Good knowledge of the intervention area/s and local economy
• Previous experience with INGO/NGO
• Previous humanitarian programming experience

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Department

Project

Supervisor

CBT Manager/Deputy Project Manager 

Reports to

Directly to the CBT Manager/Deputy Project Manager and indirectly to the Project Manager

Duration

6 months

Location

Yobe State

Overall responsibilities

The Complaints Response Mechanism (CRM) Officer will provide support to COOPI food security and livelihoods interventions assisting IDPs in NE Nigeria. The CRM Officer will work on the management of the beneficiary and stakeholders’ complaints and feedback mechanisms. S/he will ensure that mechanisms are in place to strengthen the quality and accountability of emergency response in regards to information sharing, beneficiaries’ participation, complaints and response

Main Responsibilities and Tasks

Under the direct supervision of the CBT Manager/Deputy Project Manager, and in collaboration with the Field Coordinator, and other collaborators of the projects and of the Base, he/she will: 

• Ensure operationalization of established feedback/accountability mechanism.
• Prepare reports on the cases registered through the CRM system.
• Timely feedback to WFP and Project Management team in the field on complaints and concerns raised by communities on project activities.
• Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
• Communicate and disseminate complaints handling procedures, policies and tools as appropriate to beneficiaries, project staff and other stakeholders.
• Analyse data and submit internal and accurate reports to the concerned programs/projects on weekly basis.  
• Conduct regular spot-checks of beneficiary awareness on the CRM procedures
• Follow-up on status progress of referred cases.
• Liaise with local authorities and community leaders to support the resolution of complaints.
• Regularly communicate with beneficiaries to provide feedback to their complaints, including distributing replacements for lost or faulty cards.
• Treat beneficiaries with dignity and apply COOPI’s Code of Ethics and Conduct, the UN Convention for the Elimination of Discrimination Against Women (CEDAW) and the UN Convention on the Rights of the Child (UNCRC) in the field, including sensitizing Field Monitors, vendors and agents on such principles.

Additional Responsibilities:

• This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.

Profile of the Candidate (Education, Training, Competences, Skills)

Minimum Requirements:

• Degree/Diploma in Social Sciences
• Previous experience working in humanitarian projects
• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.

-Desired Competencies / Skills:

Essential

• 1-2 years CRM related work experience with an INGO
• Experience in data collection, collation, analysis, and report writing
• Fluency in English
• Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
• Proven ability to prioritize tasks and meet deadlines
• Stable, moral, reliable and robust character and a good team-player
• Excellent communication skills, calm, with a good sense of humour
• Proven commitment to accountability practices
• Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)

Preferred

• Good knowledge of the intervention area/s and local context
• Previous humanitarian programming experience
• Knowledge of the local language (Hausa)