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  • Posted: May 25, 2018
    Deadline: Not specified
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    Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and troubl...
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    Factory Manager

    Job Summary

    The Factory Manager is responsible for the daily management and coordination of plant operations including production, pre-production, operations, and logistics. This is a hands-on position that is responsible for the development of policies and procedures designed to increase productivity, assure quality, and mitigate label production problems. To this end, the Factory Manager will improve throughput and other in-house processes with the objective of reducing overall costs and enhancing customer satisfaction. The factory Manager will provide direction to subordinate managers, offering professional expertise and monitoring performance to ensure that departmental and individual objectives are achieved within scheduled timelines and budgets. He or she will also be tasked with establishing and maintaining a safe, legally compliant workplace, and enforcing compliance with all corporate policies and procedures. Other duties will be assigned as necessary.

    Core Competencies

    • Critical Thinking
    • Problem Solving
    • Customer Focus
    • Communication
    • Team Work
    • Time Management
    • Adaptability / Flexibility
    • Creative and Innovative Thinking
    • Decision Making and Judgement
    • Planning and Organizing
    • Results Focus
    • Accountability and Dependability
    • Mediating and Negotiating
    • Leadership
    • Coaching and Mentoring
    • Staff Management
    • Enforcing Laws, Rules and Regulations

    Job Duties

    • Manage and supervise staff, preparing work schedules and assigning specific duties.
    • Oversee and direct the activities of subordinate managers and non-management staff.
    • Determine staffing requirements and oversee the interview, hiring and training of new employees with the assistance of the corporate human resources department.
    • Ensure that all staff receives appropriate training on job duties, corporate policies and applicable regulations.
    • Ensure compliance with company policy, procedures and applicable regulations.
    • Provide coaching and mentoring and conduct evaluations of all subordinate managers within the department.
    • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    • Establish and implement departmental policies, goals, objectives and procedures, conferring with the
    • executive members, management team and staff as necessary.
    • Understand, implement and enforce the safety program.
    • Monitor third party business and suppliers to ensure that they are efficiently and effectively providing the needed services and supplies while staying within budgetary limits.
    • Oversee activities directly related to the manufacture and supply of labels.
    • Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
    • Manage the movement of finished labels and materials in and out of the facility.
    • Protect the organization's value by keeping information confidential.
    • Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
    • Develop and implement new business strategies for creating or improving processes and procedures to improve performance.
    • Manage efficient use of company materials.
    • Ensure efficient management of quality and cost control.
    • Plan and organize meetings and special events as directed.
    • Maintain a sustainable relationship with other departmental managers.
    • Coordinate repair and maintenance work in the plant.
    • Ensure that emergency as well as health and safety equipment is tested and replenished on a regular basis.
    • Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.
    • Perform other duties as necessary.

    Requirements

    • 3+ years of Electronics industry experience.
    • Proven record for performance with set goals.
    • Excellent oral, written & listening skills.
    • Judgment and decision making skills with ability to consider the relative costs and benefits of potential
    • actions and choose the appropriate path.
    • Ability to identify measures of performance and actions needed to improve or correct performance.
    • Ability to delegate, set expectations and monitor progress of all direct reports.
    • Motivate, inspire, provide and accept feedback to and from employees.
    • Possess prioritization skills necessary to use time effectively and set action plans to achieve business targets.
    • Strong organizational and time management skills
    • Ability to manage multiple projects and stay on schedule in a fast-paced environment
    • Strong organizational and time management skills.
    • Able to manage multiple priorities.

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    Service Supervisor

    Job Summary & Responsibilities

    Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the  distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones. They are in need of a service supervisor.

    Job Description

    • Manage and respond to all emails and telephone inquiries and made required follow ups.
    • Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.
    • Managing operation for Walk in customers and in home visits.
    • Create road map for vans for the home visits and call center.
    • Managing warehouses, spare parts transfers between different locations and oracle transfers.
    • Maintained records of all customer contacts and responses.
    • Service Tracking and service KPI Performance management
    • Do service tracking of all job’s to meet company’s TAT
    • Ensured optimal levels of customer service standards and provided support to various stores.
    • Administered and gathered customer service compliments, collated it to be submitted to district manager.
    • Continuous improvement in our VOC policies and resolution methodologies
    • Prepared features for company newsletter and selected service awards.
    • Participated on all ecommerce related activities and identified issues.
    • Coordinated with various departments and resolved complex service problems.
    • Providing daily, weekly and monthly reporting to the management to address areas of concern
    • Attend to customer’s queries and complaints via email
    • Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy
    • Assign Engineers on daily basis for the closure of customer complaints.
    • Business strategy plan for expansion of  Service Centre
    • Supervising warranty claim uploading on daily basis

    Requirements

    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in Business Administration or related field
    • experience as a customer service manager, retail manager or assistant manager

    go to method of application »

    Quality Assurance Manager

    Job Description

    • Our client, is in need of an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer.

    Responsibilities

    • The Quality Assurance Manager will inspect the final product to make sure it has been built with compliance to legal standards and meets customer expectations
    • A great quality manager is thorough and observant with an eye for details, he must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
    • The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.
    • Understand customer needs and requirements to develop effective quality control processes
    • Devise and review specifications for products or processes
    • Set requirements for raw material or intermediate products for suppliers and monitor their compliance
    • Ensure adherence to health and safety guidelines as well as legal obligations
    • Supervise inspectors, technicians and other staff and provide guidance and feedback
    • Oversee all product development procedures to identify deviations from quality standards
    • Inspect final output and compare properties to requirements
    • Approve the right products or reject defectives
    • Keep accurate documentation and perform statistical analysis
    • Solicit feedback from customers to assess whether their requirements are met
    • Submit detailed reports to appropriate executives
    • Be on the lookout for opportunities for improvement and develop new efficient procedures

    Requirements

    • B.Sc/B.A in relevant field
    • Certification of quality control is a strong advantage (ISO 9000 etc.)
    • Proven experience as a quality manager in Electronics industry
    • Conscientious and responsible
    • A keen eye for detail and a results driven approach
    • Outstanding communication skills
    • Excellent organizational and leadership skills
    • Proficient in MS Office
    • In depth understanding of quality control procedures and relevant legal standards
    • Excellent math abilities and working knowledge of data analysis/statistical methods

    Method of Application

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