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  • Posted: May 25, 2018
    Deadline: Not specified
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    Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and troubl...
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    Service Supervisor

    Job Summary & Responsibilities

    Our client is a Leading player in the electronics and home appliances industry in Nigeria. Specializes in the  distribution and sales of electronic products from major brands. Operates a number of branches that cut across Nigeria’s geopolitical zones. They are in need of a service supervisor.

    Job Description

    • Manage and respond to all emails and telephone inquiries and made required follow ups.
    • Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities.
    • Managing operation for Walk in customers and in home visits.
    • Create road map for vans for the home visits and call center.
    • Managing warehouses, spare parts transfers between different locations and oracle transfers.
    • Maintained records of all customer contacts and responses.
    • Service Tracking and service KPI Performance management
    • Do service tracking of all job’s to meet company’s TAT
    • Ensured optimal levels of customer service standards and provided support to various stores.
    • Administered and gathered customer service compliments, collated it to be submitted to district manager.
    • Continuous improvement in our VOC policies and resolution methodologies
    • Prepared features for company newsletter and selected service awards.
    • Participated on all ecommerce related activities and identified issues.
    • Coordinated with various departments and resolved complex service problems.
    • Providing daily, weekly and monthly reporting to the management to address areas of concern
    • Attend to customer’s queries and complaints via email
    • Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy
    • Assign Engineers on daily basis for the closure of customer complaints.
    • Business strategy plan for expansion of  Service Centre
    • Supervising warranty claim uploading on daily basis

    Requirements

    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in Business Administration or related field
    • experience as a customer service manager, retail manager or assistant manager

    Method of Application

    Interested and qualified? Go to Fadac Resources on recruit.zohopublic.com to apply

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