Workforce Management Centre Is Recuiting For A Bank

Job Objective:

•         The incumbent is responsible for driving the Retail Banking strategy of the bank towards acquiring and retaining customers.

Responsibilities:

•         Responsible for actively managing and growing a portfolio of retail accounts through client acquisition, cross-selling and referrals.
•         Collaborate with product partners and other stakeholders to ensure an effective and retail strategy is identified for the customer whilst minimizing all potential risks to the bank.
•         Strategically grow the retail business through product volume, new customer acquisition and increasing the number of products held per customer.
•         Develop and implement customer strategies in conjunction with product partners and relevant parties to identify the right product and service opportunities.
•         Effectively work with product partners and other business units to identify opportunities and execute solutions.

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Job Objective:

• The Head of Commercial Banking will be responsible for building and leading a high performance team of Relationship Managers to acquire and maintain customers in the Small and Medium Scale enterprises.

Responsibilities:

•         Manage, retain and further develop advocacy and profitability across client relationships within a portfolio of diverse commercial banking clients
•         Identify, engage, win and diligently on-board, new clients within the business’ defined markets, jointly contributing to the profitability of the bank
•         Promote and deliver tailored financial solutions to clients via partnership with, and coordination of, all product and service teams across the bank to optimise outcomes.
•         Analyse all aspects of credit risk transactions (including corporate loan facilities, working capital lines, securities and trading lines, derivative exposures etc) for new and existing clients to develop, negotiate and deliver appropriate transaction, documentation and security structures on behalf of the bank.
•         Promote and sustain engagement and professionalism in dealings with external stakeholders on all matters relating to business operations including but not limited to; clients, prospects, market influencers, industry bodies and associations, external legal counsel, auditors and regulators.

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Job Objective:

• The main objective of this role is to identify opportunities to support the growth and expansion of corporate businesses, deepen banking relationship with the customer and in the process generate profit for the Bank.

Responsibilities:

•         Originate, maintain and develop relationships in the corporate market within the location.
•         Manage risk asset portfolio within parameters provided by Credit risk management unit.
•         Negotiate terms and conditions and prepare credit applications for new loan facilities for Corporate Banking clients
•         Present and defend Corporate Banking credit applications in the Credit Committee
•         Provide regular credit reviews of Corporate Banking clients
•         Review and authorize Corporate Banking credit applications from account managers prior to submission to Credit risk management.

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Job objective:

• Responsible for coordinating the business development and operations of three to four branches to provide leadership and direction ensuring that the bank becomes a bank of choice for the various target markets within the zone.

Responsibilities:

•         Experience in the marketing of financial services
•         Assess business opportunities for all classes of customers
•         Oversee growth of balance sheet and profit for the zone assigned
•         Deep knowledge of domestic and international banking operations
•         Product/Market Competencies; Strategic Analysis, Financial Analysis; strong strategic orientation

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Job Objective:

• The incumbent will be responsible for representing the brand and liaising with governmental and non-governmental organisations on projects.

Responsibilities:

•         Manage, retain and further develop advocacy and profitability across client relationships within a portfolio of diverse public sector banking clients.
•         Definition of marketing and sales strategies for engaging Public Sector Departments
•         The highest professional standards, value add approach and effectiveness in contributing to the strategic direction and performance against business objectives.
•         Maintain good public relations with current and prospective customers
•         Monitor the group’s performance against monthly/quarterly/annual plans
•         Prepare the annual budget for consolidation and incorporation into the  Public Sector Budget
•         Prepare and present the Monthly Profitability Report (MPR).

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Job Objective:

• Responsible for building a high performance marketing team to drive the strategic sales process in the retail segment.

Responsibilities:

•         Manages, coaches and counsels the  to develop knowledge, skills, and abilities to maximize performance potential to support the company’s sales processes and credit culture.
•         Proactively leads branches to achieve  business development goals and participates in joint calls with branch managers or other marketing staff
•         Provides guidance to branch staff on finding ways to satisfy the client and win the business.
•         Responsible for the region’s branches meeting/exceeding established production goals for deposits, loans, fee income, and other goals that are assigned.
•         Maintains open and effective communication regarding the interpretation of policies and procedures and the resolution of a wide variety of both internal and external challenges

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Job Objective:

• Responsible for building a high performance marketing team to drive the strategic sales process in the commercial segment.

Responsibilities:

•         Manages, coaches and counsels the Branch Managers to develop knowledge, skills, and abilities to maximize performance potential to support the company’s sales processes and credit culture.
•         Proactively leads branches to achieve  business development goals and participates in joint calls with branch managers or other marketing staff
•         Provides guidance to branch staff on finding ways to satisfy the client and win the business.
•         Responsible for the region’s branches meeting/exceeding established production goals for deposits, loans, fee income, and other goals that are assigned.
•         Maintains open and effective communication regarding the interpretation of policies and procedures and the resolution of a wide variety of both internal and external challenges

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Job Objective:

• Responsible for the day-to-day supervision and coaching of the branch teller team in service and operational excellence to ensure a positive customer experience.

Responsibilities:

•         Supervise teller staff, assisting in the coaching, training and the development of tellers.
         
• Assists tellers in solving member problems, serving as an operational reference
•         Aid tellers with balancing problems, order and maintain vault cash, schedule work hours and breaks for all teller personnel.
•         Adhere to help enforce all security procedures as well as other departmental policies and procedures.
•         Investigate teller losses and institute a corrective flow of work.

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Job Objective:

• The incumbent will be responsible for formulating, implementing and coordinating work processes in the branch towards ensuring operational efficiency, service excellence and adequacy of risk control.

Responsibilities:

•         Responsible for achieving the satisfactory grades in branch audits.
•         Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
•         Responsible for overall maintenance of the Branch assets & Custodian of Key register.
•         Dual custodian for Branch vault
•         Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
•         Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
•         Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
•         Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
•         Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s ensuring associated projects comply with group requirements on controls.
•         Responsible for monitoring & controlling branch costs

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Job Objective:

• Lead and drive excellent performance in the branch’s service team on daily basis towards achieve the bank standard of service quality to customers.

Responsibilities:

•         Attracts potential customers by answering product and service questions
•         Opens and maintains customer accounts by recording/updating account information.
•         Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem
•         Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•         Prepares product or service reports by collecting and analyzing customer information.

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Job Objective:

• This position will provide exceptional customer service and is strongly focused on providing information and advice on the bank’s products and services.

Responsibilities:

•         Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
•         Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
•         Problem resolution, completing audits; identifying customer service trends.
•         Determining system improvements; implementing change.
•         Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys.

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Job Objective:

• To provide efficient transaction processing and outstanding banking support services to the customers at all times.

Responsibilities:

•         Implement Standard Operating Procedure in Funds Transfer unit.
•         Process monitoring for continuous improvement
•         Ensure adherence to SLA for processing of non-STP incoming and outgoing payments.
•         Implement special workflow for government and corporate payments
•         Report transactions above threshold amounts and follow-up with Treasury until execution

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Job Objective:

• Responsible for cash/ cheque transactions in compliance with bank procedures.

Responsibilities:

•         Cash cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
•         Receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips.
•         Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
•         Balance currency, coin, and cheques in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
•         Examine cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
•         Count currency, coins, and cheques received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

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Job Objectives:

•         Implement, direct and oversee the auditing and compliance programs of the bank.

Responsibilities:

•         Conducts and directs audits and ongoing reviews of organization controls, operating procedures, and compliance with policies and regulations.
•         Reviews and appraises the soundness, effectiveness, and proper application of accounting and financial controls, compliance procedures and controls and timeliness of documentation generation.
•         Assesses the adequacy and extent of programs designed to safeguard organization assets.
•         Compiles and issues reports detailing conclusions and providing recommendations for improvements.
•         Serves as liaison for all external audit and regulatory agencies.

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Job Objectives:

•         Identify, measure and control the bank’s operational risk.

Responsibilities:

•         Manage and develop a comprehensive process for assessing, identifying and reducing pertinent business risks that could interfere with the bank’s objectives and goals according to Basel I and Basel II requirements.
•         To ensure that the bank is in substantial compliance with its operating policies and procedures and any external legal, regulatory or contractual requirements.
•         Set objectives for measuring, monitoring, evaluating and mitigating the risk exposure of the bank and ensure that they are reported in a timely manner to regulatory entities and the management of the Bank.
•         Recommend and maintain proper approval processes for all transaction types to ensure proper risk control.