Process Manager at Ascentech Services Ltd

Requirements

• Should be ITIL certified
• Should have experience in various ITIL processes like incident, change, release, problem management, etc.,
• Coordinates day-to-day execution of the process
• Identifying and implementing changes to the process
• Identifying exceptions and deviations, as well as management of these situations
• Communicating new and changed policies
• Ensuring the standards and procedures are being followed
• Identifying and implementing process improvement
• Creating, analyzing and distributing process reports
• Act as focal point for process, communicate with clients, service providers, and management
• Facilitate resolution of issues with items not complying with the process
• Ensure completeness and integrity of information collected to conduct daily operations
• Establishment of measurements and targets to improve process effectiveness and efficiency
• Responsible for evaluating the performance of the process
• Assists auditing of the process for compliance with documented procedures
• Defines those parts of the Process Framework not defined by the Process Owner
• Should be flexible to work in shifts