Jobs at the Outsource Group

Job Description

• We are looking for a writer with strong communicator with meticulous attention to detail, a successful writer (Medical Writer a plus) who has solid writing and organisational skills.
• They are curious and motivated, and work well independently or as part of a team in high-pressure situations.
• In addition to these general skills and personality traits, we’re seeking someone who holds the skills of a News print, web article Writer.

Medical Writing is Core and the Candidates Should have the Following Skills:
Core skills: Based on job listings we want a Writer/Writers with these core skills:

• Extensive knowledge of English grammar with a familiarity with a standard style guide
• Ability to communicate scientific or medical information in a clear and concise manner
• Proficiency in Word, Excel, PowerPoint, email, and the Internet
• Familiarity with the principles of clinical research
• Ability to interpret and present clinical data and other complex information
• Experience in a Medical specialty a plus but not necessary.

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Location: Wuye District, Abuja

General Role

• This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
• Answer incoming and making outbound calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.

General Job Tasks and Responsibilities

• Answer inbound and make outbound calls and respond caller enquiries
• Research required information using available resources
• Manage and or resolve with supervisor all customer complaints / disputes
• Provide customers with product and service information
• Enter new customer information into system when applicable
• Update existing customer information when applicable
• Process request orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls when necessary
• Document all call information per standard operating procedures
• Other duties as may arise from time to time and may be assigned to the employee

Key Required Language Skills

• Fluent English( you must speak American / British English).
• Those who can not speak American or British English need not apply.