Call Centre Agent at Outsource Company

Location: Wuye District, Abuja

General Role

• This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
• Answer incoming and making outbound calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.

General Job Tasks and Responsibilities

• Answer inbound and make outbound calls and respond caller enquiries
• Research required information using available resources
• Manage and or resolve with supervisor all customer complaints / disputes
• Provide customers with product and service information
• Enter new customer information into system when applicable
• Update existing customer information when applicable
• Process request orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls when necessary
• Document all call information per standard operating procedures
• Other duties as may arise from time to time and may be assigned to the employee

Key Required Language Skills

• Fluent English( you must speak American / British English).
• Those who can not speak American or British English need not apply.