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  • Posted: May 25, 2017
    Deadline: Jun 1, 2017
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    We are a licensed broadband communications company dedicated to providing suitable connectivity solutions for any business. We leverage on a unique combination of industry experience and expertise to offer a bespoke service to well-grounded businesses. e.Stream Networks Limited uses the latest communications technology to ensure that effective communicati...
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    NOC Engineer

    Job Purpose

    • The NOC Engineer is responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS

    Duties and Responsibilities
    Strategic Insight and Integration:

    • Assist the NPO manager to achieve the corporate objectives
    • Attend project & departmental meetings
    • Provide inputs to the departmental annual budget
    • Provide technological innovation to improve troubleshooting

    Technical / Analysis and Problem Solving:

    • Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
    • Client bandwidth configuration on Edge devices.
    • Regular training of Service Desk team members for effective 1st level troubleshooting
    • Provide technical solutions to network issues escalated to the 2nd level.

    Interpersonal, Relationship Management & Collaboration:

    • Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
    • Partner with third-party vendors to install and maintain all monitoring software and devices.

    Communication:

    • Escalate service impacting issues outside span of control to the NPO Manager.
    • Deliver weekly reports on the status of the network and trends

    Customer Focus:

    • Monitor the Client devices to provide 99% service availability

    Financial Management:

    • Recommend cost-saving initiatives to the NPO manager

    Requirements
    Education & Work Experience:

    • Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
    • Minimum of 3 years work experience as a Network/ Field Engineer.
    • Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
    • Affiliation with relevant professional bodies

    Competency, Skills & Certifications:

    • CCNA Routing & Switching/SP, MTCNA, MTCRE,
    • Hands-on experience in OSPF and BGP routing protocols
    • Problem solving skills
    • Practical experience in deploying Access Radios for clients
    • Relationship & People Management

    Key Performance Indicators:

    • Achievement of 99% availability for clients network devices
    • Resolution of escalated incidents within 30 minutes of escalation

    Working Conditions:

    • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
    • The incumbent may be required to travel out of station often.

    Physical Requirements:

    • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
    • Directly reports to Senior Manager Technical.

    go to method of application »

    Field Service Engineer

    Job purpose

    • The Field Service Engineer is responsible for the deployment, troubleshooting, integration and maintenance of various communication equipment (VSAT and Radio).

    Duties and Responsibilities
    Strategic Insight and Integration:

    • Assist the Service Deployment manager to achieve the corporate objectives
    • Attend project & departmental meetings
    • Provide inputs to the departmental annual budget
    • Provide technological innovation to deploy services which are cost effective.

    Technical / Analysis and Problem Solving:

    • Ensures that surveys carried out are 90% accurate.
    • Responsible for configuring customer edge devices for integration of last mile connections like VSAT, Microwave Radio.
    • Ensures that there is no course to revisit sites deployed within 6month.
    • Responsible for documentation of installation activities.
    • Ensures that bench test is carried on assigned equipment before embarking on any deployment.
    • Ensures 90% implementation of Maintenance plan
    • Responsible for testing and ensuring that signal strength, signal to noise ratio and any other parameters are in accordance to e.Stream approved standard.
    • Responsible for the documentation of all deployment activities in accordance to service deployment procedure.

    Interpersonal, Relationship Management & Collaboration:

    • Liaise with 3rd party vendors to deliver projects
    • Establish and maintain good working relationships with other departments, teams and Clients

    Communication:

    • Promptly report any incident, problems known errors, unexpected events or deviation from deployment plans.
    • Deliver weekly reports on the status deployment
    • Generate and submit periodic project and operational reports to the Regional Team Lead for informed decision making

    Customer Focus:

    • Timely response to customer complaint
    • Prompt resolution of 2nd level issues

    Financial Management:

    • Recommend & Implement cost saving initiatives

    Requirements
    Education & Work Experience:

    • Bachelor's Degree in Computer Engineering, Electrical Electronics Engineering or related field
    • Minimum of 3 years work experience in a relevant role.
    • RF engineering experience working in the telecoms industry.
    • Affiliation with relevant professional bodies

    Competency, Skills & Certifications:

    • Certification in CCNA, CWNA
    • Relationship & People Management

    KPIs:

    • Quality of deployment without recourse to revisit site
    • Prompt resolution of 2nd level issues within 2hrs of escalation.
    • 10% cost savings on deployment

    Working Conditions:

    • The incumbent may be required to travel out of station often.
    • The incumbent may be required to work in cold (air conditioned) rooms for a long time.

    Physical Requirements:

    • This position requires physical and mental strength.

    go to method of application »

    Rigger

    Job Purpose

    • The Rigger is responsible for the deployment, troubleshooting, and maintenance of microwave radios on the tower, mast and pole mount installation.

    Duties and Responsibilities
    Strategic Insight and Integration:

    • Assist the Service Deployment manager to achieve the corporate objectives
    • Attend project & departmental meetings
    • Provide inputs to the departmental annual budget
    • Provide technological innovation to deploy services which are cost effective.

    Technical/Analysis and Problem Solving:

    • Ensures that surveys carried out are 90% accurate.
    • Responsible for mounting of Microwave radios and proper RF cable routing from the tower to the shelter or server room.
    • Ensures that there is no course to revisit sites deployed within 6month.
    • Ensures that equipment installed is in line with the manufacturer standard.
    • Responsible for any tower and rooftop installation.
    • Responsible for testing and ensuring that signal strength, signal to noise ratio and any other parameters are in accordance to e.Stream approved standard.

    Interpersonal, Relationship Management & Collaboration:

    • Liaise with 3rd party vendors to deliver projects
    • Establish and maintain good working relationships with other departments, teams and Clients

    Communication:

    • Promptly report any incident, problems known errors, unexpected events or deviation from deployment plans.
    • Generate and submit periodic project and operational reports to the Regional Team Lead for informed decision making

    Customer Focus:

    • Timely response to customer complaint
    • Prompt resolution of 2nd level issues

    Financial Management:

    • Recommend & Implement cost saving initiatives

    Requirements
    Education & Work Experience:

    • HND/B.Sc in Computer Engineering, Electrical Electronics Engineering or related field
    • Minimum of 3 years work experience in a relevant role.
    • RF engineering experience working in the telecoms industry.
    • Affiliation with relevant professional bodies

    Competency, Skills & Certifications:

    • Certification in HSE
    • Relationship & People Management

    KPIs:

    • Quality of deployment without recourse to revisit site
    • Prompt resolution of escalated 2nd level issues within 2hrs in the assigned region.

    Working Conditions:

    • The incumbent may be required to work in cold (air conditioned) rooms for a long time.
    • The incumbent may be required to travel out of station often.

    Physical Requirements:

    • This position requires physical and mental strength.

    Method of Application

    Use the link(s) below to apply on company website.

     

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