Field Service Engineer at e.Stream Networks (Nigeria) Limited

Job purpose

• The Field Service Engineer is responsible for the deployment, troubleshooting, integration and maintenance of various communication equipment (VSAT and Radio).

Duties and Responsibilities
Strategic Insight and Integration:

• Assist the Service Deployment manager to achieve the corporate objectives
• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to deploy services which are cost effective.

Technical / Analysis and Problem Solving:

• Ensures that surveys carried out are 90% accurate.
• Responsible for configuring customer edge devices for integration of last mile connections like VSAT, Microwave Radio.
• Ensures that there is no course to revisit sites deployed within 6month.
• Responsible for documentation of installation activities.
• Ensures that bench test is carried on assigned equipment before embarking on any deployment.
• Ensures 90% implementation of Maintenance plan
• Responsible for testing and ensuring that signal strength, signal to noise ratio and any other parameters are in accordance to e.Stream approved standard.
• Responsible for the documentation of all deployment activities in accordance to service deployment procedure.

Interpersonal, Relationship Management & Collaboration:

• Liaise with 3rd party vendors to deliver projects
• Establish and maintain good working relationships with other departments, teams and Clients

Communication:

• Promptly report any incident, problems known errors, unexpected events or deviation from deployment plans.
• Deliver weekly reports on the status deployment
• Generate and submit periodic project and operational reports to the Regional Team Lead for informed decision making

Customer Focus:

• Timely response to customer complaint
• Prompt resolution of 2nd level issues

Financial Management:

• Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

• Bachelor's Degree in Computer Engineering, Electrical Electronics Engineering or related field
• Minimum of 3 years work experience in a relevant role.
• RF engineering experience working in the telecoms industry.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Certification in CCNA, CWNA
• Relationship & People Management

KPIs:

• Quality of deployment without recourse to revisit site
• Prompt resolution of 2nd level issues within 2hrs of escalation.
• 10% cost savings on deployment

Working Conditions:

• The incumbent may be required to travel out of station often.
• The incumbent may be required to work in cold (air conditioned) rooms for a long time.

Physical Requirements:

• This position requires physical and mental strength.