Job Vacancies at First Katalyst Marketing

Location: Calabar

Job Descriptions

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Education & Experience

• A degree with minimum of 1-2 years related experience.

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Locations: Enugu, Calabar, Kano

Job Description

• Performs all phone repairs, rework, test and documentation steps necessary to proceed
• Troubleshoots down to the component level, repairs and documents all failures
• Responsible for fault finding and repair
• Refurbishes mobile phones, wireless devices and other related models
• Implements locking/unlocking, language change and profiling of mobiles.
• Disassemble/reassemble down to board and component levels.
• Repairs accurately
• Handles customer requests for technical assistance

Education & Experience

• Degree in Electronics Technology or equivalent
• Two to three years experience within mobile phone repair environment

Knowledge & Skills:

• Communication skills (verbal and written)
• Soldering skills
• Product Knowledge/Modern Technology
• Time management skills
• Analytical skills
• Problem solving skills
• Integrity/Ethics
• Teamwork
• Ability to handle pressure/Work under fast moving environment

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Job Descriptions

• Oversee and administer the operations of a store. Receive, identify and verify spare parts.
• Supply spare parts to all states service centre promptly.
• Manage spare parts in head office warehouse with CRM system.
• Maintain inventory of spare parts in the office. Prepare requisitions for the replacement of stock.
• Verify ledgers, statements and supporting documents
• Communicate with others in order to receive or transmit information
• According to requirements and established procedures, arranges stock.
• Maintain files appropriate to the activities of the unit, such as invoices, order number, receiving date. Prepares reports.

Education & Experience

• A degree with minimum of 1-2 years related experience