Female Front-desk/Clients Relations Executives at Ultra Media Solutions Limited

Job Description

• Using customer service tools to answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding UMS group services.
• Transmit information or documents to customers, using electronic mail, sms, phone call or social media platforms.
• Receive payment and record receipts for services.
• Process correspondence, training time-tables and other documents.
• Manage day-to-day clients and company's social media accounts using advance digital management tools.
• Plan, organize, direct, manage, and evaluate the customer service activities of UMS.
• To be fully conversant with all Ultra Media Solutions Limited services, in order to give potential and existing customers accurate information in a professional and timely manner.
• Resolve customer complaints and answer customers' questions regarding organizational policies.
• Perform and/or direct day to day administrative tasks.

Criteria, Skills and Requirements

• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Good oral and written communication skills
• Music have fantastic customer-relation. At UMS, we are highly customer-centric
• Has good team spirit and work ethics
• Must be proficient at using social/online media