Job Openings at XNet Security Technologies Limited

Job Summary

• Reporting to the Business Development Manager, the Sales personnel will undertake a wide range of tasks including:
• Selling of highly intelligent vehicle tracking solutions and speed limiter devices in their designated locations
• Demonstrating characteristics, capabilities, and features of products to potential customers
• Developing and qualifying buyers;
• Closing sales

Responsibilities

• Liaise with potential customers for new business deals
• Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on buying trends
• Represent the organization at trade exhibitions, events and demonstrations
• Identify new markets and business opportunities
• Record sales and send copies to the sales office
• Review own sales performance from time to time

Requirements
The ideal candidate must be:

• Resident in Benin or its environs / Plateau / Sokoto
• Charismatic, experienced and highly motivated for the job
• High calibre graduate with exceptional sales development skills and strategies to excel in a very competitive market

Qualifications:

• Minimum of B.Sc/HND in Marketing, Humanities, Social Sciences or any other related field.
• Excellent communication skills and the ability to remain calm and focused under pressure
• Minimum of 2 years working experience in a similar position
• Applicants must possess sufficient IT knowledge and should not be more than 28 years old
• Sales experience within a vehicular tracking, IT or logistics environment will be an added advantage

Benefits

• The role comes with competitive salaries, sales based commissions and other expected benefits associated with working with a long established and professional company.

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Job Summary

• Acting as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.

Primary Responsibilities

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction.
• Log all queries properly and escalate possible complaints to the concerned teams using effective tools
• Take all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies

Qualifications/Experience

• A Bachelor's Degree/HND in Marketing, Humanities or any other related Social Science field
• Ability to manage time and stress and time manage
• Technical support expertise to handle customer complaints which requires prior computer handling skills
• Interested candidates must also possess sales experienced with IT knowledge to sell our highly intelligent assets tracking products and services
• Excellent communication, presentation & negotiation skills
• Multi-task, maintain a high standard of service and quality
• A minimum of 2 years work experience in a similar position
• Must be based in Lagos
• Experience in logistics & transportation industry will be an added advantage.