Product Development Managers at e.Stream Networks Limited

Job Description
Job Purpose:

• Product Development Manager is responsible for managing and coordinating product development projects. The incumbent is expected to evaluate and resolve technical feasibility, design optimization, user testing and production issues.

Duties and Responsibilities
Strategic Insight and Integration:

• Proactively assesses the customer needs by finding out what information, products or services the customer requires for the purpose of formulating a business case and delivering an effective variety of services to help the customer exceed their business objectives.
• Coordinate the design and development of products that matches customer requirement

Technical / Analysis and Problem Solving:

• Coordinate all activities surrounding the implementation of a service solution from requirements gathering, design and architecture, development, testing, documentation and delivery.
• Responsible for coordinating the design and development of customer service request with a view of designing a comprehensive and cost effective solutions that meets client's needs.
• Develop and produce service design output for review and evaluation.
• Ensure timeline for projects are taken into consideration in the schedule change during design.

Leadership:

• Provide overall leadership for the department and promote discretional behaviours among employees
• Create and drive a vision for the department in line with corporate goals
• Responsible for the overall performance of the department.
• Lead and motivate team members – encouraging them to deliver quality results

Interpersonal, Relationship Management & Collaboration:

• Liaise with 3rd party vendors to deliver projects
• Promote internal customer service and track timelines of TATs for internal deliverables
• Provide coaching and mentoring for employees in the department.

Communication:

• Deliver periodic and regular reports to management on product development activities, challenges and results
• Share/communicate departmental goals, expectations, performance standards and results with employees
• Provide regular important update to employees
• Seek and provide useful feedback to employees
• Generate and submit periodic report on departmental issues to management for informed decision making

Customer Focus:

• Identify customer needs and align same with product design initiatives
• Provide platforms to receive customers feedback
• Ensure prompt resolution of customers complaint

Financial Management:

• Develop and track performance of annual budget for the department

Requirements
Education & Work Experience:

• Bachelor's Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 7 years work experience in a relevant role.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Certification in CCNP, ITIL
• Product Development
• Innovation Management
• Project Management Certifications (PMP, Prince 2, etc.)
• ISP Network Design
• RF Technology Skills
• Leadership
• Customer Service
• Market Research
• Relationship & People Management
• KPIs
• Successful delivery of approved expansion projects within the time and budgets constraints