Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 8, 2016
    Deadline: Dec 22, 2016
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006. Our professional operation is driven by ...
    Read more about this company

     

    Call Center Nurse

    Job Description
    Core purpose of the Job:

    • Serve customers by providing health service information; resolving product and service complaint and responding adequately especially in cases of emergency.

    Task Complexity
    You are expected to contribute meaningfully with the following duties:

    • Answering product and service questions; suggesting information about other products and services.
    • Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
    • In charge of the dispatch of Ambulance.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintaining all customer records- if required-by updating account information.
    • Preparing product or service reports by collecting and analyzing customer information.
    • Contributing to team effort by accomplishing related results as needed.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

    Job Specific Competencies (Skills/ Knowledge/ Attributes)

    • Good Listening Skills
    • Good People Skills
    • Good influencing and problem solving skills
    • Telephone Skills
    • Ability to learn fast
    • Ability to work under pressure
    • Data Entry Skills

    Core Skills required
    Industry Knowledge:

    • Job Specification (Experience & Training) Academic and Professional: First Degree in Nursing, a Master’s Degree will be an added Advantage will be an added advantage.
    • Minimum of 3 Years’ Experience In a similar role.

    Competencies Required:

    • To ensure that the core goals of the organization is achieved through
    • Keeping equipment operational by following established procedures; reporting malfunctions.
    • Updating job knowledge by participating in educational opportunities.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Method of Application

    Applicants should send their Resumes and credentials to: hr@teclab-ng.com

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Teclab Management Services Lim... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail