• Call Center Nurses at a Leading Health Company - Teclab Management Services Limited

  • Posted on: 8 December, 2016 Deadline: 22 December, 2016
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  • Teclab Management Services Limited - Our Client, a leader in the Health Industry,is looking to fill the below role

    Call Center Nurse

     

    Job Description
    Core purpose of the Job:

    • Serve customers by providing health service information; resolving product and service complaint and responding adequately especially in cases of emergency.

    Task Complexity
    You are expected to contribute meaningfully with the following duties:

    • Answering product and service questions; suggesting information about other products and services.
    • Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
    • In charge of the dispatch of Ambulance.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintaining all customer records- if required-by updating account information.
    • Preparing product or service reports by collecting and analyzing customer information.
    • Contributing to team effort by accomplishing related results as needed.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

    Job Specific Competencies (Skills/ Knowledge/ Attributes)

    • Good Listening Skills
    • Good People Skills
    • Good influencing and problem solving skills
    • Telephone Skills
    • Ability to learn fast
    • Ability to work under pressure
    • Data Entry Skills

    Core Skills required
    Industry Knowledge:

    • Job Specification (Experience & Training) Academic and Professional: First Degree in Nursing, a Master’s Degree will be an added Advantage will be an added advantage.
    • Minimum of 3 Years’ Experience In a similar role.

    Competencies Required:

    • To ensure that the core goals of the organization is achieved through
    • Keeping equipment operational by following established procedures; reporting malfunctions.
    • Updating job knowledge by participating in educational opportunities.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Method of Application

    Applicants should send their Resumes and credentials to: hr@teclab-ng.com

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