• Jobs at Standard Chartered Bank

  • Posted on: 2 September, 2016 Deadline: Not Specified
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  • Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

    US Law Compliance Program Officer, Africa

     

    Job ID: 524756
    Location: Victoria Island, Lagos

    Job Description

    • Continued development and implementation of US Law Compliance Program.
    • Contribute to evolution of the Affiliate Risk Management construct, including data sourcing and analytics, metric formulation, dashboard presentation and management reporting.
    • Participate in the Affiliate Risk Management Peer Review process, including conducting on-site reviews of SC Affiliate FCC programs.
    • Act as the in-Africa FCC central point of contact for the US FCC team and Group stakeholders.
    • Escalate relevant regional Audit, FCC Monitoring, and 1st line issues to SCB US FCC.
    • Presentation of review findings and development of recommendations designed to eliminate or mitigate risks with potential to impact SCUS’ ability to comply with laws and regulations.
    • Coordinate correspondence with FCC and Business stakeholders regarding findings, risks and proposed action, and track remediation to completion.
    • Oversight and management of projects as they arise, providing robust support to project stakeholders as required.
    • The Africa USLCP Officer will support the AME USLCP Officer in:
      • Day-to-day management of the USLCP and associated Protocols.
      • Relationship management on Internal and External Exam Management impacting FCC.
      • Recommendations to enhance ICE protocols and/or strengthen control environments.
      • Creation and presentation of executive reports defining compliance and risk management actions as a result of escalated items.
      • Creation of Management Information reports and metrics
      • Overseeing and conducting special projects and other duties as assigned.

    Relationship Manager, Priority Banking

     

    Job ID: 526947
       
    Job Description

    • Advise Priority Clients approaching Bank with complex individual needs
    • Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
    • Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
    • Prepare and educate clients to interact via digital platforms

    Key Roles and Responsibilities
    Engaging and deepening activities
    Methodically engage (remote):

    • Have complete knowledge of the clients in terms of the profile & assets
    • Create analytics-backed next best conversation

    Needs/Achor Products:

    • Individual banking products (PL, CASA etc), Wealth Products

    Meet & deep sell (remote & in person):

    • Develop a comprehensive Account Plan for at least 20% of client base
    • Meet in person to meet advisory needs (once a month/quarter)
    • Connect client with specialists
    • Set up products
    • Conduct/connect for periodic CDD reviews
    • Conduct fulfillment & activate

    Services (remote):

    • Refer most servicing activities to Client Service Officers/Managers
    • As needed by clients

    Key Responsibilities
    Acquiring on referrals:

    • Connect & prepare (remote)
    • Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
    • Explain proposition & requirements in full

    Needs/anchor products:

    • PL, CASA, Wealth Products
    • Meet, deep sell & train (in person)
    • Meet, listen and determine further needs
    • Set up anchor products & initiate cross-sell
    • Conduct/connect for CDD
    • Educate and conduct initial set up for online, ATMs, Client Centre
    • Conduct fulfillment & activate

    Key Stakeholders

    • Priority Wealth Specialists
    • Client Service Manager, Affluent
    • CDD team
    • Branch Manager

    Skill Requirements
    Product broadening:

    • Enhanced multi-product Priority knowledge
    • Market and competition knowledge

    Client engagement:

    • Presentation and soft skills tailored to engaging Affluent Clients
    • Internal stakeholder engagement skills
    • Closing deals
    • Ability to drive and manage client interaction
    • Communication and presentation skills
    • Negotiation and objection handling
    • Client training on digital solutions

    Journey completion:

    • Discipline and time management to handle a client portfolio
    • Ability to solve problems and close issues without handing over
    • Strong analytical ability
    • Understanding of Priority CDD principles

    AML/CDD Clause:

    • Ensure all reasonable steps are taken to verify the identify customers.
    • Retain adequate records of identification, account opening and transactions
    • Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
    • Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.

    Source of Leads:

    • Sales force generated (RM personal contacts) - Family of clients in particular
    • Affluent senior executives of employers (primarily BC/CC/CIC)
    • Affluent senior executives of employers in EB

    Associated Client Journeys

    • Acquiring from individual client referrals
    • Actively engaging during the first 3 months
    • Supporting the client on any client-initiated needs
    • Proactively reaching out to client for advice discussions
    • Delivering on transactions, service requests, mobile/online training
    • Proactively engaging with the “Hidden Affluent”
    • Updating CDD
    • Managing Client’s credit situation
    • Migrating newly Affluent.

    Target Clients:

    • Priority ETB Clients.

    Method of Application

    Use the link(s) below to apply on company website.

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