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  • Posted on: 29 July, 2016 Deadline: Not Specified
  • View Jobs in Hospitality View All Jobs at Marriott International, Inc.
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  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

    Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

    Sales Executive

     

    Qualifications
     
    Job Summary

    • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
    • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
    • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
    • Promote awareness of brand image internally and externally.
    • Process requests for redeeming Marriott Rewards points.
    • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
    • Enter Marriott Rewards information into appropriate software when taking guest reservations.
    • Answer, record, and process all guest calls, requests, questions, or concerns.
    • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
    • Assist management in training and motivating employees; serve as a role model.
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
    • Monitor the performance of others to ensure adherence to quality expectations and standards.
    • Read and visually verify information in a variety of formats.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    go to method of application »

    Assistant Chief Engineer

     

    Qualifications

    JOB SUMMARY

     

    Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.

     

     

    CANDIDATE PROFILE

     

     

    Education and Experience

     

    • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

    OR

    • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

     

     

    CORE WORK ACTIVIITES

     

     

    Supporting management of Property Operations

     

    • Supervises distribution of repair work orders.

    • Ensures property policies are administered fairly and consistently.

    • Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

    • Establishes and maintains open, collaborative relationships with employees.

    • Monitors timeliness and quality of completion of repair work orders.

    • Supervises Engineering and related areas in absence of the Director of Engineering.

    • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

    • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.

    • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

    • Selects and order or purchase new equipment, supplies, and furnishings.

    • Supervises the day to day operations of Engineering and related departments.

     

     

    Maintaining Property Standards

     

    • Inspect and evaluate the physical condition of facilities in order to determine the type of work required.

    • Maintains accurate logs and records as required.

    • Operates generators and fire pumps as necessary.

    • Provides emergency response services 24/7.

    • Repairs equipment (e.g., refrigeration, laundry) as necessary.

    • Ensures all employees have the proper supplies, equipment and uniforms.

     

     

    Ensuring Exceptional Customer Service

     

    • Empowers employees to provide excellent customer service.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Sets a positive example for guest relations.

     

     

    Conducting Human Resources Activities

     

    • Helps train employees in safety procedures.

    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

    • Communicates performance expectations in accordance with job descriptions for each position.

    • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

    • Participates in the employee performance appraisal process, providing feedback as needed.

    • Uses all available on the job training tools for employees.

    • Solicits employee feedback.

    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

    go to method of application »

    Events Manager - Social/Corporate

     

    Qualifications

    JOB SUMMARY

     

     

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

     

     

    CANDIDATE PROFILE

     

     

    Education and Experience

     

    • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

     

     

    CORE WORK ACTIVITIES

     

     

    Managing Event Logistics and Operations

     

    • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

    • Adheres to all standards, policies, and procedures.

    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

    • Manages group room blocks and meeting space for average to large-sized assigned groups.

    • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

    • Uses his/her judgment to integrate current trends in event management and event design.

    • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

    • Participates in customer site inspections and assists with the sales process as necessary.

    • Performs other duties as assigned to meet business needs.

    • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

     

     

    Ensuring and Providing Exceptional Customer Service

     

    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

    • Empowers employees to provide excellent customer service.

    • Sets a positive example for guest relations.

    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.

    • Makes presence known to customer at all times during this process.

    • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

    • Follows up with customer post-event.

    • Responds to and handles guest problems and complaints.

    • Uses personal judgment and expertise to enhance the customer experience.

    • Stays available to solve problems and/or suggest alternatives to previous arrangements.

    • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Interacts with guests to obtain feedback on product quality and service levels.

    • Ensures hourly employees understand expectations and parameters for event activities.

     

     

    Leading Event Management Teams

     

    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

     

     

    Supporting and Coordinating with the Sales and Marketing Function

     

    • Assists in the sales process and revenue forecasting for customer groups.

    • Up-sells products and services throughout the event process.

    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

     

     

    Conducting Human Resources Activities

     

    • Reviews comment cards and guest satisfaction results with employees.

    • Observes service behaviors of employees and provides feedback to individuals and/or managers.

    • Assists in the development and implementation of corrective action plans.

    • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

    • Works with the property staff and customers to address operational challenges associated with his/her group.

    • Performs other duties as assigned to meet business needs.

     

     

    MANAGEMENT COMPTENCIES

     

    Leadership

     

    Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

    Managing Execution

    Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

    Building Relationships

    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

    Generating Talent and Organizational Capability

    Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

    Learning and Applying Professional Expertise

    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

    Business Acumen - Understands and utilizes business information to manage everyday operations.

    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

    o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.

    o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

    o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

    o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

    o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

    o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

    o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

    Method of Application

    To apply, visit Marriott Career Page

    Note: Type NIGERIA in the Search Box and Click the SEARCH Button

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