Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 20, 2016
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and internation...
    Read more about this company

     

    Shop Manager

    Responsibilities:

    • Ensure delivery of excellent customer care and service delivery  for a first time resolution
    • Managing existing client relationship
    • Cross selling and upselling of firm’s product(s)
    • Study of market movement.
    • Execute tactical plans to counter competition in the territory
    • Identify and resolve customers’ queries/complaints/issues effectively and efficiently
    • Escalating Customers queries/complaints/issues when necessary to appropriate unit
    • Compile daily reports on overall customer interactions and satisfaction
    • Capturing and updating customer records on the Customer Relationship System Software
    • Close out and open all transaction records through the use of a computer
    • Carry out Administrative functions
    • Carry out all assignments that are ancillary to the primary assignment

    Qualification and Experience:

    • A Bachelor’s degree plus at least 2 years’ experience in a similar role
    • Adequate Proficiency in Computer Software Application such as Microsoft Office and Excel
    • Strong analytical skills whilst having a good standard of numeracy in order to analyze facts and figures.
    • Must be Presentable
    • Great communication skills (both written and verbal)
    • Strong Interpersonal skills
    • Strong organizational skills that reflect ability to perform and prioritize multiple tasks
    • Good Management of people and the business
    • A flare for negotiation and networking.

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Global Profilers Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail