Graduate Customer Service Job at iROKO Partners
Posted on: 14 June, 2016
Deadline: Not Specified
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IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.
TEAM MISSION STATEMENT
- To provide excellent customer service by communicating with our customers professionally and respectfully.
- To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
- To convey information clearly, confidently, and politely.
- To provide our French-speaking customers with excellent customer service in French.
DUTIES & RESPONSIBILITIES
- Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
- Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
- Bringing any relevant issues to line manager’s attention immediately
- Consistently staying up-to- date with new iROKO+ products/services
- Providing weekly reports on customer feedback to management
- Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
- Reviewing and making changes to customer accounts where necessary
Method of Application
Interested in this position, apply online on LinkedIn
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