You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Graduate Customer Service Job at iROKO Partners

  • Posted on: 14 June, 2016 Deadline: Not Specified
  • View Jobs in Media / Radio / TV View All Jobs at iROKO Partners Ltd
  • Subscribe to free job alerts
  • IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.

    Bilingual/French Customer Support Hero



    • To provide excellent customer service by communicating with our customers professionally and respectfully.
    • To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
    • To convey information clearly, confidently, and politely.


    • To provide our French-speaking customers with excellent customer service in French.


    • Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
    • Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
    • Bringing any relevant issues to line manager’s attention immediately
    • Consistently staying up-to- date with new iROKO+ products/services
    • Providing weekly reports on customer feedback to management
    • Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
    • Reviewing and making changes to customer accounts where necessary

    Method of Application

    Interested in this position, apply online on LinkedIn

    Have you ever needed salary data to make informed career decisions? Introducing, a platform that crowdsources salary data in Nigeria and we will love your input. Join MySalaryScale.
  • ❮ Back to All Jobs
  • Know more about iROKO Partners LtdSimilar Jobs
  • Search for jobs by keyword
  • Finance Executive at GBN Communications Limited
  • Job Openings at Kraks Media
  • Graduate Content Writers at Iconway Media
  • Jobs at Media Trust Limited
  • Job Vacancies at Network Arewa24 Limited
  • Broadcast Journalist (Video), BBC Hausa at the BBC World Service
  • Ongoing Recruitment at TVC Communications
  • Nativescript Mobile App Developer at Tsaboin Nigeria
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
Send your application through

Yahoomail Gmail Hotmail