Graduate Customer Service Job at iROKO Partners
Posted on: 14 June, 2016
Deadline: Not Specified
View Jobs in Media / Radio / TV
View All Jobs at iROKO Partners Ltd
IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.
TEAM MISSION STATEMENT
- To provide excellent customer service by communicating with our customers professionally and respectfully.
- To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
- To convey information clearly, confidently, and politely.
- To provide our French-speaking customers with excellent customer service in French.
DUTIES & RESPONSIBILITIES
- Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
- Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
- Bringing any relevant issues to line manager’s attention immediately
- Consistently staying up-to- date with new iROKO+ products/services
- Providing weekly reports on customer feedback to management
- Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
- Reviewing and making changes to customer accounts where necessary
Method of Application
Interested in this position, apply online on LinkedIn
❮ Back to All Jobs
- Know more about iROKO Partners LtdSimilar Jobs
- Graduate Trainee Recruitment at MediaVision Limited
- Job Opportunity at The BBC
- Office Manager/Secretary at Monkey Media Limited
- Investment Writers at Relentless Investment Research, LLC
- Architects at Maxima Integrated Media
- Accountants at Systems Intelligenz
- Job Vacancies at the Nigerian NewsDirect Newspaper
- Career Opportunities at The BBC World Service