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  • Posted on: 18 March, 2016 Deadline: Not Specified
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    Since our inception, SENCE has been totally focused on building a strategic, quality consulting practice. We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow.

    Head of Operations



    Summary: The operations manager at Organization is required to oversee and take responsibility for all the activities which contributes to the effective operations process that converts input to output.

    Essential responsibilities are listed below. Others may be assigned.
    •Ensure efficient systems are in place to enable Organization attain its objective of maximum productivity
    •Create a conducive work environment which supports work creativity and vitality
    •Enhance the operational procedure, systems and principles in the area of information flow and management, business process and reporting
    •Improve the operational systems, processes and policies in support of Organization’s vision and mission specifically to support better management reporting, information flow and management, business process and planning.
    •Supervise customer service and ensure that they are in line with customer satisfaction objectives
    •Plan store layouts, and design displays.
    •Ensure that all filing, both paper and electronic, complies with the data protection guidelines.
    •Direct and coordinate activities of businesses concerned with the production, pricing, sales, and/or distribution of products.
    •Manage operations staff, preparing work schedules and assigning specific duties.
    • Raise budget to fund operations, maximize investments, and increase efficiency.
    •Coordinate the movement of goods into and out of production facilities.
    •Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
    •Recommend locations for new facilities or oversee the remodelling of current facilities.
    •Drive initiatives in the management team and company that contribute to long-term operational excellence.
    •Contribute to short and long-term company planning and strategy as a member of the management team
    •Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc.
    •Provide IT systems support to staff, undertake and liaise with external IT consultant to ensure the good maintenance and operation of the IT network and website.
    •Liaise and negotiate with external suppliers – including equipment lease agreements, insurance renewal and regular office checks fire safety, maintenance, tidiness.
    •Liaise with our office landlords (re lease renewal etc) and attend tenants’ meetings


    Knowledge and Skill requirement:

    •Possession of an outstanding working experience in addition to qualifying degree, such as bachelor's degree in a relevant field
    •Sufficient organisational skill and ability to carry out multiple and intricate tasks
    •Prior familiarity with operational management principles and adequate exposure to the use of computer applications
    •Strong analytical and problem solving skill.
    •Effective communication skill
    •Strong initiative and leadership.
    •Understand customer needs.
    •Good team motivator.
    •Team work – Effectively communicates to delegate responsibilities using interpersonal skills.
    •Accuracy and punctuality – Precise with details and facts.
    •Excellent computer skills and proficient in excel, word, outlook, and access
    •Excellent communication skills both verbal and written
    •Knowledge and experience in organizational effectiveness and operations management implementing best practices.
    •Decision making- Having the ability to reason swiftly and make prompt decision authoritatively and wisely after adequately contemplating various available courses of action.
    •Excellent people manager – Persuader, influencer, leader, negotiator and delegator of responsibility.
    •Planning and Organising – Ability to develop systems to keep track of information
    •Time management – Being able to establish a systematic course of action to ensure accomplishment of specific objectives and set priorities and timetable to achieve maximum productivity

    Person Specification:

    •Quality conscious
    •Time conscious
    •Problem solver
    •Passionate for customer service
    •Team worker
    4-6years Experience

    go to method of application »

    Training Coordinator (Baking Industry)



    Our client in the baking industry is looking for a Training Coordinator who will prepare, monitor, evaluate and document all training activities within the organization.

    The responsibilities of this position includes but not limited to the following;

    • Develop training curriculum
    • Update curriculum and instructional materials which are competency based, current and of high standard
    • Provide advisory services regarding classes
    • Handle registration process of student
    • Provide registration tags for new students
    • Liaise with Facilitators
    • Call prospective students and give training information
    • Support information desk by attending to client enquiries
    • Maintain classroom and instructional environment with emphasis on safety
    • Meet assigned training schedule
    • Maintain accurate participant attendance and records
    • Ensure all materials needed for training are delivered on time
    • Ensure availability of all training material needed (CDs, Folders, Handouts etc)
    • Carry out periodic training assessment for improvement
    • Assess the learning outcome of participants
    • Draw up training budget
    • Work within budget of the training programme
    • Maintain training records
    • Carry out a bit of marketing and distribute flyers
    • Perform any other duties as may be assigned by the CEO


    • A degree in a related field
    • A bit of teaching skill
    • Experience in Adult learning will be an advantage
    • Knowledge of instructional design
    • Knowledge of training methodology
    • 2 years of experience in a wide variety of Administrative duties and Project management
    • Ability to multitask
    • Outstanding Organisational skill
    • Problem analysis and solving skill


    • Technical Capacity- Ability to optimally use available resources to yield expected output
    • Communication Proficiency- Ability to effectively communicate verbally and in writing
    • Leadership- Visionary and ability to think strategically to achieve a goal
    • Initiative- Ability to assess and initiate things independently
    • Data gathering Analysis- Being able to gather and measure information which enables answering relevant questions and evaluate outcomes
    • problem analysis and problem solving- The ability to gather relevant information and identify key issues from a base of information; relating and comparing data from different sources; identifying cause - effect relationships, drawing conclusions
    • Flexibility- Willingness to adapt to changes

    Person Specification:

    • Quality conscious
    • Time conscious
    • Passionate for customer service
    • Creative
    • Exposed
    • Problem solver
    • Flexible
    • A team worker
    • 2-3 years experience

    Method of Application

    We are presently upgrading our recruitmnet site. If you meet the requirement for any of the positions listed below, kindly forward your CV to stating the position and job opening ID as the subject of the mail.

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