• Vacancy at Chips, Bits & Bytes Limited

  • Posted on: 21 November, 2015 Deadline: 11 December, 2015
  • View Jobs in ICT / Telecommunication View All Jobs at Chips Bits & Bytes Limited (CBBL)
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  • Chips Bits & Bytes Limited is a company registered in Nigeria to provide E-learning and Power Solutions (Solar & Inverter).

    The wide spread reliance on Information and Communication Technology (ICT) and the meteoric growth of the Internet and online services are strong testimonies of the benefit of shared data and shared resources. Hence the need for a reliable ICT infrastructure deployment and management in Nigeria has been a long-standing wish of many corporate, industrial, banking and the private sector.

    The need has been felt, more so, in recent time because of the competitiveness of business and the need to offer satisfactory customer services. In today’s world, access to information is the key to high productivity. A quality ICT infrastructure well deployed and managed must provide solutions that are scalable, available, secured, and flexible. In addition, it must offer zero down time. Only a few ICT companies like CHIPS, BITS & BYTES managed by a team of qualified ICT professionals guarantees such solutions.

    Chips, Bits & Bytes Limited has executed various projects in the above mentioned area using state of the art technology. Our system support solutions, provide preventive, corrective and routine maintenance of systems and peripherals.

    We will like you to give us a chance to offer you ICT solutions per excellence with exceptional customer support.

    Client Services Officer

     

    SUMMARY:

    Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

    RESPONSIBILITIES

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Answer questions about warranties or terms of sale.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Close out or open call records.
    • Compile reports on overall customer satisfaction.
    • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
    • Ensures and provides quality service to both internal and external customers.

    REQUIREMENTS:

    Interested candidate should possess the following:

    • Bachelor degree in any field
    • Incumbent is required to have at least 2 years progressive customer service or direct marketing experience.
    • Ability to attend to both internal and external customers
    • Must have good initiative and marketing skills
    • Ability to use Microsoft Office packages (i.e. Ms-word, Excel & Power point).
    • Must have excellent interpersonal and communication skills.
    • Must also have an excellent sense of priorities.
    • Must be a female.
    • Must be between ages of 22 - 25

    Method of Application

    Interested and qualified candidates should forward their CVs to: hr@cbblimited.com.ng as Ms-word attachment indicating the position applied for as the subject.

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