Client Services Officer at Chips Bits & Bytes Limited (CBBL)

SUMMARY:

Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

RESPONSIBILITIES

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Ensures and provides quality service to both internal and external customers.

REQUIREMENTS:

Interested candidate should possess the following:

• Bachelor degree in any field
• Incumbent is required to have at least 2 years progressive customer service or direct marketing experience.
• Ability to attend to both internal and external customers
• Must have good initiative and marketing skills
• Ability to use Microsoft Office packages (i.e. Ms-word, Excel & Power point).
• Must have excellent interpersonal and communication skills.
• Must also have an excellent sense of priorities.
• Must be a female.
• Must be between ages of 22 - 25