• Graduate Customer Service Representatives at System Waves Technologies

  • Posted on: 17 November, 2015 Deadline: Not Specified
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  • System Waves Technologies is hiring Graduate Customer Service Representatives

    System Waves Technologies is a subsidiary of Superstakers Entertainment Company. System Waves Technologies is an information and Communications Technology (ICT) firm located in the heart of Lagos, Nigeria. We are also a firm of ICT consultants, System developers and System integrators providing ICT services to customers cutting across the public and private sectors of the economy including the Nigeria government, Business communities etc.

    System Waves Technologies was incorporated under companies and Allied Matters Acts 1990,with C.A.C. Certificate registration number of BN 2213046. We aim to provide our esteemed customers with ICT solutions that will help leverage their ICT investments to achieve their business objectives. System Waves Technologies commenced business with vast experience and expertise spanning a wide range of ICT platforms and architectures. At System Waves Technologies, we have a passion for ICT.

    Customer Service Representatives

     

    Job description

    • Greet customers warmly and ascertain problem or reason for calling.
    • Inform customer of deals and promotions.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Compile reports on overall customer satisfaction.
    • Suggest solutions when a product malfunctions.
    • Place or cancel orders.
    • Advise on company information.
    • Use telephones to reach out to customers.
    • Close out or open call records.
    • Handle changes in policies or renewals.

    Requirements

    • A degree/HND in English Language, Mass communication, Literature-in-English,  Journalism, History and International Relation or any other related course of study
    • A minimum of 1yr working experience
    • Must be resident in Lagos

    Desired skills

    • Good communication skill
    • Good interpersonal Relation skill
    • Patience
    • Problem solving skill
    • Understanding

    Method of Application

    All qualified applicants should send their resumes and applications to hr@systemwavestech.com

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