Customer Service Representatives at System Waves Technologies

Job description

• Greet customers warmly and ascertain problem or reason for calling.
• Inform customer of deals and promotions.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Suggest solutions when a product malfunctions.
• Place or cancel orders.
• Advise on company information.
• Use telephones to reach out to customers.
• Close out or open call records.
• Handle changes in policies or renewals.

Requirements

• A degree/HND in English Language, Mass communication, Literature-in-English,  Journalism, History and International Relation or any other related course of study
• A minimum of 1yr working experience
• Must be resident in Lagos

Desired skills

• Good communication skill
• Good interpersonal Relation skill
• Patience
• Problem solving skill
• Understanding