• New Job Opportunities at Ericsson Nigeria

  • Posted on: 21 August, 2015 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Ericsson
  • Subscribe to free job alerts
  • Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world. 

    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

    Problem Manager

     

     

    Job Summary

     

     

    This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

     

     

    Responsibilities 

     

    • Is responsible for the complete process adherence and handling of problems according to SLAs/OLAs/WLAs
    • Is accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
    • Is responsible for acting as an escalation point to expedite problem resolution
    • Is responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks
    • Ensures that necessary reports (e.g. RCA, reviewed Major Incident, etc.) are delivered
    • Ensures quality of Known Error record and the Knowledge Database
    • Coordinates with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfillment and involves Supplier Management when necessary
    • Conducts Post Mortem Resolution Review of critical incidents and problems and supports the follow up of their activities together with Customer Operations Manager, Service Delivery Manager or MSIP Operations Assurance.
    • Ensures that Problem Management KPIs are reported and their targets met
    • Drive and facilitate identification of permanent solutions to eliminate the causes or workarounds to minimize the impact of incidents that cannot be prevented
    • Raise RFC for clearing known errors and solution is found and work closely with Change Management to ensure correct resolution for the raised changes
    • Monitor progress on the resolution of Known Errors and follow-up on the corrective actions implementations. Request Post Implementation Reviews is necessary.
    • Ensure all problem management activities are documented in ONE TM Problem Management or Problem Management Tool and maintain updated records in the Known Error Database.
    • Proactive in identification of possible problems before incidents occur. In order to achieve this, alarms, tickets, incident trend analysis can be performed.
    • Track and communicate status of problem resolution efforts. Report RCA conclusions and support reporting activities.
    • Work closely with process teams to develop and maintain up to date Problem Management procedures and Job Aids
    • Ensure SLA Fulfillment for all the problem management related activities.
    • Develop and promote the effective functioning of problem management activities across all of GSC areas.
    • Work closely and support Incident Management process activities. Ensure the same categorization, impact and priority coding systems are used for effective and consistent communication in order to facilitate the trending analysis for proactive identification of problems.
    • Provide coaching to 1st and 2nd Level Assurance teams, support teams and business users on processes and problem tracking tools and tasks.

     

     

    Deliverables

     

     

    • Root Cause Analysis reports
    • Problem Management Input in Major Incident Reports
    • Known Errors
    • Problem Management performance/governance reports
    • Documented Problem Tickets
    • Flexible and responsive to changing work patterns and demands.
    • Demonstrated ability to quickly understand complex systems, holistic approach.
    • Ability to work on many tasks simultaneously in a high-pressure environment
    • Knowledge sharing skills by actively contributing knowledge, experience and skills to create a learning culture
    • Continual Service Improvement approach

     

    Soft Skills Profile

     

     

    • Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
    • Proven leadership skills in a high paced environment
    • Proven ability to build relationships and work across matrix teams, building consensus
    • Excellent analytical skills
    • Excellent documentation skills including high functioning use of MS Word, Excel, PowerPoint
    • Experience of Enterprise Level applications and infrastructures supported by IT teams.
    • Knowledge (accreditation) of the ITIL V3 framework
    • Good English communication skills, clear, concise, both verbal and written
    • Proven effective coordinator and facilitator skills.
    • Project Management knowledge would be a plus.

    Education

     

    Degree within Electrical Engineering/ Telecommunication Engineering/ Computer Science / Computer Engineering or equivalent

     

    Mandatory Requirements

    • A minimum of three years of experience as 1st / 2nd Level Assurance Operations in an operations/services/technology environment.
    • Good understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting
    • Good understanding of New MSTOP processes and definitions, of MSDP tools and of the MS Governance Model.
    • Ability to track tasks, make assignments, and deliver on commitment dates.
    • Effectively interact with various levels of management and customers
    • ITIL Problem Management experience is a plus
    • ITIL Foundation Certification is a plus.
    • Good communication and reporting skills
    • Competency in process development, execution, and administration
    • Strong root cause analysis, problem solving, and analytical skills
    • Knowledge of Telecom (Radio, Access, Core, Transport)
    • Knowledge of IS/IT applications and software development lifecycles
    • Project Management basic knowledge

     

    go to method of application »

    Tools and Methods (OSS Support) Engineer

     

    Job Summary

    The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area. The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them. The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson. In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas. The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.

    Responsibilities & Tasks

    • Analyses of service delivery tools as needed
    • Defines and develops the required tools and methods
    • Trains and supports end users of the tools
    • Improves service delivery processes

    Position Qualifications

    Core Competences:

    • Presentation and communication skills
    • Problem solving and Strategic Thinking
    • Consultative selling skills
    • Planning and Organizational skills
    • Teamwork and Collaboration
    • Project Management skills
    • Administrative skills
    • Ericsson knowledge
    • Service delivery process
    • Creating & Innovating
    • Entrepreneurial & Commercial Thinking
    • Analyzing
    • Learning & Researching
    • Delivering Results & Meeting Customer Expectations

    Preferred Qualifications & Experience Requirements:

    • Bacherlor's degree
    • Improves service delivery processes
    • Analyses of service delivery tools as needed

    go to method of application »

    2nd level Operations Service Resource Fulfillment

     

    Job Responsibilities

     

    • Remote integration and configuration of WCDMA/GSM/LTE RAN network elements
    • Create/correct data transcript files to configure or update the existing network elements or to add new network elements
    • Provide fault management on specific network nodes: BTS/TRC/BSC(for GSM), NodeB/RNC(for UMTS), E-NodeB(for LTE)
    • Perform preventive&corrective maintenance, problem management, acceptance and fault management and tracking
    • Logging the performed activities in specifically ticketing tools

    Job experience requirements: 

    • knowledge of one or more of: GSM/UMTS/LTE architectures & network topologies & standards
    • knowledge of access medium technologies: FDMA,TDMA,CDMA,OFDM
    • experience of multivendor products: NSN, Huawei, ZTE, ALU is a plus
    • knowledge of data networking technologies is a plus
    • knowledge of Core or transmission protocols & technologies is a plus
    • knowledge of UNIX or LINUX operating systems is a plus
    • proven experience in remote or site operations(design,planning,optimization,integration,acceptance,commissioning,testing,support) of related nodes
    • often communication with contractors/partners/customers as well as with various internal units and stakeholders

    Education requirements:

     

    • Bachelor of Science degree in Telecommunications, Computer Information Systems or equivalent with minimum of 2 years of work experience.

    Other job requirements:

    • Knowledge of the French language would be an advantage
    • Availability for on-call work schedule, night work

    go to method of application »

    2nd level Operations TX

     

    Job description:

    • Provide fault management on specific network nodes: point to point and point to multipoint microwave radio relays, SDH&DWDM MUX, ATMÐ switches, IP routers, DSL modems & controllers
    • Perform preventive & corrective maintenance, problem management, acceptance and fault management and tracking
    • logging the performed activities in specifically ticketing tools
    • Remote integration and configuration of transmissions network elements

    Job Experience requirements: 

    • Knowledge of one or more of: microwave(P-P,PMP), SDH/DWDM/DSL/ATM/FR/IP/ETH architectures & network topologies & standards
    • Knowledge of transmission physical mediums: optical fiber, coax, twisted pair, air
    • Knowledge of data networking technologies is a plus
    • Knowledge of Core or RAN protocols & technologies is a plus
    • Knowledge of GSM or UMTS or LTE architectures & network topologies is a plus
    • Knowledge of UNIX or LINUX operating systems is a plus
    • Proven experience in remote or site Operations(design,planning,optimization,integration,acceptance,commissioning,testing,support) of related nodes
    • Often communication with contractors/partners/customers as well as with various internal units and stakeholders

    Qualification requirement:

    • Bachelor of Science degree in Telecommunications, Computer Information Systems or equivalent

    Other job requirements:

    • Knowledge of the French language would be an advantage
    • Availability for on-call work schedule, night work

    go to method of application »

    2nd level Operations Performance Monitoring

     

     

    Job description:

     

     

    • Perform KPI monitoring and provide fault management on specific network nodes: BTS/TRC/BSC(for GSM), NodeB/RNC(for UMTS), E-NodeB(for LTE)
    • Logging the performed activities in specifically ticketing tools

     

     

    Job experience requirements:

     

    • Knowledge of one or more of: GSM/UMTS/LTE architectures & network topologies & standards
    • Knowledge of access medium technologies: FDMA,TDMA,CDMA,OFDM
    • Experience of multivendor products: NSN, Huawei, ZTE, ALU is a plus
    • Knowledge of data networking technologies is a plus
    • Knowledge of Core or transmission protocols & technologies is a plus
    • Knowledge of UNIX or LINUX operating systems is a plus
    • Proven experience in remote or site Operations(design,planning,optimization,integration,acceptance,commissioning,testing,support) of related nodes
    • often communication with contractors/partners/customers as well as with various internal units and stakeholders

     

     

    Education requirements:

     

    Bachelor of Science degree in Telecommunications, Computer Information Systems or equivalent

     

    Other job requirements:

     

    • Availability for on-call work schedule, night work
    • Availability to share from own experience with team members

     

    Method of Application

    Interested and suitably qualified candidates should click on preferred job titles to apply online.

  • ❮ Back to All Jobs
  • Know more about EricssonSimilar Jobs
  • Search for jobs by keyword
  • Programmers at Vascon Solutions
  • Information Technology Role at Productive People
  • Job Opportunities at TriVersa Ltd
  • System Engineer at Sophos
  • Job Opening at Co-creation Hub Nigeria
  • Business Development Manager at Chips Bits & Bytes Limited
  • Advisor Support at Sage Nigeria
  • Lastest Jobs at MTN Nigeria
  • Filter Jobs
  • State

    Field

    Education

    Experience


    Also include jobs without defined experience

  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail