Tools and Methods (OSS Support) Engineer at Ericsson

Job Summary

The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area. The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them. The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson. In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas. The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.

Responsibilities & Tasks

• Analyses of service delivery tools as needed
• Defines and develops the required tools and methods
• Trains and supports end users of the tools
• Improves service delivery processes

Position Qualifications

Core Competences:

• Presentation and communication skills
• Problem solving and Strategic Thinking
• Consultative selling skills
• Planning and Organizational skills
• Teamwork and Collaboration
• Project Management skills
• Administrative skills
• Ericsson knowledge
• Service delivery process
• Creating & Innovating
• Entrepreneurial & Commercial Thinking
• Analyzing
• Learning & Researching
• Delivering Results & Meeting Customer Expectations

Preferred Qualifications & Experience Requirements:

• Bacherlor's degree
• Improves service delivery processes
• Analyses of service delivery tools as needed

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Job Summary

The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area. The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them. The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson. In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas. The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.

Responsibilities & Tasks

• Analyses of service delivery tools as needed
• Defines and develops the required tools and methods
• Trains and supports end users of the tools
• Improves service delivery processes

Position Qualifications

Core Competences:

• Presentation and communication skills
• Problem solving and Strategic Thinking
• Consultative selling skills
• Planning and Organizational skills
• Teamwork and Collaboration
• Project Management skills
• Administrative skills
• Ericsson knowledge
• Service delivery process
• Creating & Innovating
• Entrepreneurial & Commercial Thinking
• Analyzing
• Learning & Researching
• Delivering Results & Meeting Customer Expectations

Preferred Qualifications & Experience Requirements:

• Bacherlor's degree
• Improves service delivery processes
• Analyses of service delivery tools as needed