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  • CAO-Customer Service at Adexen

  • Posted on: 18 August, 2015 Deadline: Not Specified
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Adexen
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  • Introduction

    Adexen Recruitment Agency is looking for an CAO Customer Service for a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

    Adexen Recruitment Agency is looking for an Executive Assistant for a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

    Company

    Our Client is a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.

    CAO Customer Service

     

    Job description

    • Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy

    •  Manage the relationship with the key accounts logistics and purchasing teams

    •  Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms

    •  Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met

    •  Monitor product shipments to customers and respect of delivery terms

    •  Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters

    •  Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head

    •  Elaborate and monitor specific process KPIs and identify and propose process improvement measures

    •  Monitor product availability and manages safety stock levels

    •  Open and maintain customer accounts

    •  Monitor specific legislation development impacting our product distribution

    •  Monitor credit and track payments by distributors in partnership with finance organizations

    •   Assist the head of CAO with project related activities

    Requirements

    • Strong customer focused communication skills

    • Strong planning and organizational skills

    • Good mastery of English and French

    • Excellent analytical skills

    • BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics

    • Basic knowledge of SAP and APO tool

    • Advanced knowledge of MS Excel and MS Access

    • Knowledge of statistical methods

    • Basic negotiation skills

    • Ability to operate in complex environments with multiple contacts

    Method of Application

    To apply for this position, click here

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