• Jobs at Swift Networks

  • Posted on: 6 August, 2015 Deadline: Not Specified
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  • Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

    Technical Support Engineers - FTTx

     

    Job Objective

    To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery 

    Key Output 

    • Delivery of timely FTTx solutions to exceed customer expectations
    • Manage existing and new customers to position the company as a partner of choice
    • Deliver new business opportunities among assigned FTTx tasks
    • Able to use good communication skills to achieve customer retention within the business.
    • Ensure all customer queries are attended to and resolved promptly
    • Contributes to team effort by accomplishing related results
    • Implement sales plans and provide customers with reliable FTTx experience
    • Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
    • Able to work under pressure and on shift  basis (Weekends and Public Holidays inclusive)
    • Carry out other assigned responsibilities by the head of unit   

    Knowledge,Skills and Competence 

    • Ability to work under intense pressure and meet tight timelines
    • Time management and Excellent communication skills
    • Strong relationship management skills
    • Persuasion, tenacity and willingness to learn
    • A good first degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university
    • Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx

    go to method of application »

    Sales Engineers - FTTx

     

    Job Objective

    • To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for sales,market share, brand awareness and new product development 

    Key Output 

    • Scoping, design and sales of FTTx solutions
    • Manage relationships within and outside the business to position the company as a partner of choice
    • Develop and deliver new business opportunities among assigned FTTx segments
    • Expand business with existing accounts
    • Establish and adjust selling prices by monitoring costs, competition, supply and demand
    • Increase sales volume,  conversant with changing trends, conduct market research and develop field sales action plans
    • Contributes to team effort by accomplishing related results as needed
    • Implement sales plans and supervise/coach sales staff
    • Develop and follow up on business leads
    • Maintain contact with agents etc
    • Carry out other assigned responsibilities by the head of unit

    Method of Application

    Use links below to apply

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