Technical Support Engineers - FTTx at Swift Networks

Job Objective

To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery 

Key Output 

• Delivery of timely FTTx solutions to exceed customer expectations
• Manage existing and new customers to position the company as a partner of choice
• Deliver new business opportunities among assigned FTTx tasks
• Able to use good communication skills to achieve customer retention within the business.
• Ensure all customer queries are attended to and resolved promptly
• Contributes to team effort by accomplishing related results
• Implement sales plans and provide customers with reliable FTTx experience
• Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
• Able to work under pressure and on shift  basis (Weekends and Public Holidays inclusive)
• Carry out other assigned responsibilities by the head of unit   

Knowledge,Skills and Competence 

• Ability to work under intense pressure and meet tight timelines
• Time management and Excellent communication skills
• Strong relationship management skills
• Persuasion, tenacity and willingness to learn
• A good first degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university
• Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx