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  • Current Job Openings at Nokia Nigeria

  • Posted on: 5 May, 2015 Deadline: Not Specified
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    Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.

    Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

    NOC Manager - MS


    Job description

    Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.

    Main Responsibility Area
    Accountable for Network Operations Centre Management within the Network Operations service scope*. Network Operations Centre Management is the leadership and management of all or some of the centralised Network Operations functions, typically including: Fault Management, Performance Management, Configuration Management:
    • Main responsibility is to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
    • Ensures services delivery management based on the Nokia Networks Operations Model, PMI principles and in full alignment with Nokia Networks MoO and applicable BL guidelines.

    Position Description
    * Network Operations Centre process development and implementation
    * Forecasting and Management of Network Operations Centre Resources and Capability
    * Controlling and optimizing Network Operations Centre services delivery performance to SLA/OLA, time, scope, quality)
    * Co-ordinating services delivery stakeholders and ensuring service delivery capability

    Position Requirements
    • Able to work with managers throughout company in analyzing financial situations
    • Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
    • Excellent IT skills
    • Able to operate in a performance driven organization

    go to method of application »

    Field Operations Manager


    Job description

    Manages and monitors day-to-day field operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.

    Main Responsibility Area
    Ensure optimum resources are available for the team in the field:
    • Plan ahead for Field operations staff headcount in relation to company objectives / policy and network rollout speed
    • Maintain good relation ship with suppliers and put in place performance based SLA to optimise their performance
    • Establish in place performance based SLA with cross fictional for effective delivery of work to and from Field operations
    • Keep updated track of spare parts /tools/ Vehicles availability for the Filed operations
    Put in place monthly/weekly reports( and corrective actions where applicable:
    • monthly individual Field operation staff Network Availability (TCH availability) KPI (RNA per region. Meet contractual obligated RNA in each category of sites for Network availability. Min = any individual failure to meet the defined contractual RNA will mean no bonus, Target = Achieve the defined threshold for the objective reporting period, Max = contractual RNA KPI met and exceeded at least one full month during the objective measurement period)
    • monthly individual Field operation staff Site preventive maintenance KPI (Telecom Preventives: Meet planned monthly & quarterly scheduled preventives. Min = 90%, Target= 95%, Max= 100% (Monthly or quarterly preventive mtce means all sites have to be done within the period of measurement of the objective)
    • monthly individual Field operation staff Site Curative maintenance KPI
    o MMTS
    o MMTR
    oNumber of repeat failure
    • monthly contractor performance reports for Generator & Site Maintenance
    • monthly contractor performance reports for Site Refuelling
    • monthly report to show OPEX trend for each site
    • Perform regular site audits to bring out issues of quality and performance
    • monthly report to show spares in store, on transits, under repair and or delayed from repair
    • monthly report to show vehicles availability, fuel consumption and accidents (including costs)
    • monthly active part preventive maintenance adherence
    • In charge of Cost control on OPEX for all regions

    Establish regular staff appraisal process:
    • Manage S4U for entire field operations. Perform biannual dialogue for the regional managers
    • Draw up annual training/PDP requirement for the entire field operation

    Position Description
    Manages and monitors day-to-day operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.

    Position Requirements
    • 8+ years with University Degree in telecommunications or IT; at least 2 - 5 years leadership experience
    • Advanced Diploma with over 10 years of experience
    • Able to handle, prioritize, multiple projects simultaneously
    •Abel to operate in a performance driven organisation
    • Knowledge of English and/or French

    go to method of application »

    Core Operations Manager


    Job description

    Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.

    Main Responsibility Area
    Responsible for implementing the strategy for the site/technology/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site/technology/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site/technology/functional area.

    Position Description
    Basic Purpose:
    Overall responsible for Core Network support and optimization (include MPBN, PaCo, RNC and BSC handling), including Routines, Optimization of network resources to maximize efficiency, Network OPEX plan efficiency to support Airtel.
    Will work with all organizational levels, develop and manage project schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies and facilitate conflict resolution through the full project cycle. Will oversee the compilation and analysis of project activity and deliver statistical data/reports on a project’s feasibility and progress.
    Makes recommendations for the most efficient use of network equipment and systems and keeps informed of the most current technologies. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.

    Job Magnitude:


    Level of Impact:

    Provides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.

    Important contributor to development of overall goals and objectives of the company. Erroneous decision or recommendation would normally result in critical delays and modification of projects or operations, cause substantial expenditure of additional time and resources.

    Important contributor to reduce OPEX and optimize
    Main Responsibilities and Duties:
    Assures integrity of network performance by developing and implementing policies and standards to achieve KPI’s.
    Performs analytical, technical and administrative work in the planning, installation and ongoing administration of the network systems and services:
    • Supervises the monitoring, tracking, analysis and reporting of network utilisation/allocation of all network components
    • Interacts with departments to determine network capacity needs
    • Keeps general management level/management informed of all issues affecting technical operations
    • Information database & records, Audit follow-up and closure,
    • Trouble ticket escalations
    • Network faults and service management & reporting

    Plans and directs the installation network equipment and systems:
    • Ensures the insertion of new network elements into the network in a controlled and phased manner
    • Leads multiple projects; plans efficiently, budget appropriately
    • Communicates status of projects to general management level/senior management
    Manages all Equipments maintenance support contracts/SLA with vendors

    Other duties include
    • Make a statistical impact in enhancing operational efficiencies.
    • 2nd Line troubleshooting of escalated Core , BSS, Data/Support Systems, network issues
    • Project implementations on the Core, BSS, Data/Support Systems,
    • Interact with managers within Network, customer service and other key departments.
    • Perform and conduct process evaluation, redesign and suggest implementation changes which will be presented to the operations management team.
    • Provide main input in the overall design, determining the methodologies and best practices that will drive Network
    • Work with other managers in validation for Core Network related designs greater efficiencies and lower operational costs.
    • Manage the organization quality process to ensure that new projects and tasks are implemented with minimal interruption to operations and attain the company quality objectives.
    • Review and streamline operations & maintenance program particularly of new equipment/technologies introduced in the network to optimize performance.
    • Maintain the highest level of understanding of our business systems and industry requirements in order to maximize operational efficiency.
    Makes recommendations for the most efficient use of telecommunications equipment and systems, and keeps informed of the most current technologies

    Manages, develops and motivates staff:
    • Oversees activities of personnel (i.e., hires, coaches, appraises, rewards, motivates, disciplines, recommends termination as necessary)
    • Ensures that staff is adequately trained

    Position Requirements
    Customer handling skills with strong interpersonal skills, necessary. The person must have ability to manage customer expectation.
    • Lead the process of knowledge transfer, technical documentation [installation procedures, Norms and standards, etc) and putting in place processes for operating new systems/equipments and technologies
    • Organize and provide training on different fields by identifying the knowledge gaps during implementation of a project till its operation.
    • Management of escalations of faults through CSR and TAC for quick resolution
    • Core Network, BSS, Data/Support, Systems routines [Audit, Preventive maintenance, health checks, configurations back up, manage security log on the nodes and OSS]
    • Network Performance analysis and correction (paging success, congestion, utilization)
    • Will be providing the managed Services to Airtel should have the capability to handle any type of equipment from any of the supplier across the globe. In true sense MS Partner should comply to complete vendor & Technology agnostic managed services to Airtel.

    Method of Application

    Interested and suitabky qualified candidates should click here to apply online.

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