Ongoing Recruitment at Cummins Inc.

Description:
Manages customer relationships to achieve sales goals and executing sales plans within an assigned sales territory or account. Sells company products and services by developing new prospects and accounts. Achieves sales targets and ensures customer satisfaction. Develops relationships to generate customer goodwill and loyalty. Conducts negotiations according to company guidelines. Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business. Responds to customer concerns about the company and its products. Provides leadership and mentoring to less experienced sales representatives. Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).

Qualifications:

Skills

Focus On Customer Needs - Able to leverage network of customer contacts to attain customer specific information that will provide useful in making informed business decisions and increase understanding of customer needs.

Account Planning - Is able to develop strategies to grow business, formulate marketing plans, identify support needs and measure progress. Understands what strategies need to be put in place to strengthen customer relationships. Uses the Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that support account planning as well as customer loyalty NPS tools and process.

Sales Calls - Able to formulate sales call plans, conduct calls according to plans, gather information and negotiate terms of sale. Able to coach others.

Manage Customer Relationships - Manages customer interactions and relationships to maximize sales opportunities. Utilizes appointment and customer contact management software. Able to coach others to develop effective contact management habits. Consistently demonstrates ability to establish rapport, meet commitments, and develop effective working relationships with customers.

Sales Negotiations - Able to identify negotiating tactics used by customers and how to manage them. Familiar with Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that can be utilized during negotiations. Can recognize the balance of power within a negotiation and has the skills to alter that balance. Drives toward collaborative relationships (i.e. win/win relationships).

Education, Licenses, Certifications
College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.

Experience
Intermediate level of relevant work experience required.

Job: MARKETING
Primary Location: Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU
Job Type: Experienced - Professional / Office
Job Posting: Mar 30, 2015, 2:20:24 AM
Unposting Date: Ongoing
Req ID: 1500016B

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Description:
Supervises employees who install, service, and repair equipment and machinery in the workshop. Supervises Shop Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality, and provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth. Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. Manages service logistics including use of materials, equipment, and employees; ensures that workshop equipment is in proper working order and that needed tools are available to Service Technicians. Reviews quotes developed by Service Writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to Service Writer/Advisor. Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers. Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.

Qualifications:

Skills

Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed.

Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field.

Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.

Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems.

Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.

Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts.

Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.

Education, Licenses, Certifications

Technical trade school degree or equivalent education, or equivalent experience required.

Experience

Intermediate level of relevant work experience, including team leadership experience, required.

· Full profit and loss statement accountability for mining aftermarket business and Achieving annual sales and profit AOP

Job: SERVICE
Primary Location: Nigeria-Federal Capital Territory-Abuja-Nigeria, Abuja, DBU Leventis
Job Type: Experienced - Professional / Office
Job Posting: Mar 30, 2015, 3:29:24 AM
Unposting Date: Ongoing
Req ID: 1500016E

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Description:
Works with the Divisional Field Service Engineer to provide service engineering and technical assistance to repair location for a particular division/territory. Enable early notification, problem detection, investigation, and documentation on new product issues. Communicate key technical information to technicians.

Assists the Divisional Field Service Engineer in responding to distributor technical inquiries. Provides repair location with technical support to quickly resolve complex product issues. Provides updates to technicians on key technical information relating to product issues and repairs. Prepares detailed analysis and written reports of problem investigations. Communicates with customers who possess a wide range of skill levels. Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.

Qualifications:

Skills

Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.

Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.

Component Failure Analysis - Ability to analyze engine and/or power generation equipment failures at the component level and to collect the relevant data to develop and support the analysis and conclusions. Demonstrated knowledge by conducting failure analysis on multiple systems.

Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.

Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network.

Field Investigation - Ability to conduct all aspects of a field investigation including; organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report. Has completed multiple field investigations. Can train/mentor this skill.

Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.

Rapid Problem Solving - Aware of the problem solving databases and the Rapid Problem Solving Process. Aware of the 7-Step Problem Solving and Six Sigma methods to identify and define product issues, to develop and implement fixes, and to implement controls to ensure that the issues will not be repeated.

Education, Licenses, Certifications

College, university or equivalent preferred or equivalent technical experience required.

Experience

Intermediate level of relevant work experience required.

Job: SERVICE
Primary Location: Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU
Job Type: Experienced - Professional / Office
Job Posting: Mar 30, 2015, 3:12:24 AM
Unposting Date: Ongoing
Req ID: 1500015N