Current Job Vacancies at Lilygate Hotels

Duties and Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
• desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.

Prerequisites

• Education: High school diploma or equivalent preferred.
• Experience: Previous serving experience required.

Other Requirements:

• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Can handle local language and English.

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Position Summary

• To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Banquet supervisor should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function.

Duties and Responsibilities

• Meet and greet clients.
• Oversee catered functions, in house and off site.
• Responsible for making the function space visually appealing and presenting the menu offering for the event.
• Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
• Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
• Provide excellent customer service and ensure customer needs are met.
• Provide unique and creative ideas to enhance meetings & group experience.
• Should posses in depth Knowledge of Food and Beverage preparation and presentation.
• Supervise events and team members throughout service.
• Guide the Banquet servers in set up of tables and place settings.
• Be familiar with all current and upcoming event details.
• Resolve staff and customer concerns quickly and efficiently.
• Co-ordinate with the Kitchen and housekeeping department.
• Should be able to work under pressure and also work in long or break shifts.
• Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly.
• Assist the Banquet Manager with scheduling, training and performance management.
• Assist and support the Conference Services Manager to provide excellent guest service
• Organize Transportation of food and equipment to offsite catering events.
• Should have experience in operating sales and catering software’s like Opera S&M, Protel Banquet, Delphi etc.
• Should have experience in operating POS (point of sales) Software’s.
• Responsible for monthly inventory, consumption spreadsheet and banquet staff labours.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Prerequisites

• Education: Degree or three years Diploma in hotel Management or equivalent, Good MS office skills.
• Experience: Previous experience in similar Job role or minimum 4 years experience as Banquet Captain. Experience in Hotel management software and Point of sale software (MICROS).