• Current Job Vacancies at Lilygate Hotels

  • Posted on: 8 January, 2015 Deadline: 12 January, 2015
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  • Lilygate Hotel is a new luxurious four star hotel in the heart of Lekki Phase 1.

    We are recruiting to fill the position below:

    Waiter

     

    Duties and Responsibilities

    • Greets guests and presents them with the menu.
    • Informs guests about the special items for the day and menu changes if any.
    • Suggest food and beverages to the guest and also try to upsell.
    • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
    • Obtaining revenues, issuing receipts, accepting payments, returning the change.
    • Performing basic cleaning tasks as needed or directed by supervisor.
    • Filling in for absent staff as needed
    • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
    • Communicate to the guest and provide assistance with their queries.
    • Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
    • Server food and beverage to the guest as per the course of order.
    • Observes guests and ensure their satisfaction with the food and service.
    • Promptly respond to guest with any additional request.
    • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
    • desserts and drinks, removing courses, replenishing utensils, refilling glasses.
    • Prepare mixed drinks for service to your customers table.
    • Properly open and pour wine at the tableside.
    • Adhere to grooming and appearance standards consistently.
    • Understands and can communicate products and services available at the resort.
    • Must have some familiarity with basic cooking skills.
    • Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
    • Help other areas of the restaurant such as answering telephones and completing financial transactions.
    • Print closing report and drop the cash with the front office / accounts department.
    • Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
    • Close the shift on the POS terminal.

    Prerequisites

    • Education: High school diploma or equivalent preferred.
    • Experience: Previous serving experience required.

    Other Requirements:

    • Excellent oral communication skills required.
    • Positive interpersonal skills required.
    • Can handle local language and English.

    go to method of application »

    Food and Beverage / Banquet Supervisor

     

    Position Summary

    • To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Banquet supervisor should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function.

    Duties and Responsibilities

    • Meet and greet clients.
    • Oversee catered functions, in house and off site.
    • Responsible for making the function space visually appealing and presenting the menu offering for the event.
    • Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
    • Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
    • Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
    • Provide excellent customer service and ensure customer needs are met.
    • Provide unique and creative ideas to enhance meetings & group experience.
    • Should posses in depth Knowledge of Food and Beverage preparation and presentation.
    • Supervise events and team members throughout service.
    • Guide the Banquet servers in set up of tables and place settings.
    • Be familiar with all current and upcoming event details.
    • Resolve staff and customer concerns quickly and efficiently.
    • Co-ordinate with the Kitchen and housekeeping department.
    • Should be able to work under pressure and also work in long or break shifts.
    • Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly.
    • Assist the Banquet Manager with scheduling, training and performance management.
    • Assist and support the Conference Services Manager to provide excellent guest service
    • Organize Transportation of food and equipment to offsite catering events.
    • Should have experience in operating sales and catering software’s like Opera S&M, Protel Banquet, Delphi etc.
    • Should have experience in operating POS (point of sales) Software’s.
    • Responsible for monthly inventory, consumption spreadsheet and banquet staff labours.
    • Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
    • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
    • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
    • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

    Prerequisites

    • Education: Degree or three years Diploma in hotel Management or equivalent, Good MS office skills.
    • Experience: Previous experience in similar Job role or minimum 4 years experience as Banquet Captain. Experience in Hotel management software and Point of sale software (MICROS).

    Method of Application

    Interested and qualified candidates should send their CV's to: kehinde.badmus@lilygatelagos.com

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