Latest Vacancies at Navitas Nigeria

Job No.: 100.41.148.603.14

About the Role

• The West Africa Admin and Compliance Assistance (WAACA) role is to enhance and increase the University of Portsmouth’s international profile, through timely processing of quality applicants whilst focussing upon increased conversion.
• The appointee will be a member of University of Portsmouth Global (UoP Global) team. UoP Global staff are responsible for promotion of the University and encouraging the best international students to study the university.
• Assisting the West Africa Regional Manager, the post holder will be responsible for engaging with key stakeholders in the student applicant journey.

Main Responsibilities

• Act as the point of contact for application processing and forward complete assessment to Global Admissions for decisions, after ensuring that process is followed and complete journey to UoP for suitable candidates, via phone, digital and face to face contact.
• Conduct Credibility interviews for the applicants as per the tasks allotted by Global Admissions Team and West Africa Regional Manager.
• To share the relevant information through the transcripts and further recommend on the outcome
• Liaising with partner agents on specific student cases.
• Provide regular reports on applicant and enquirer feedback and conversion outcomes to the Senior Global Officer (Sub-Saharan Africa).
• Keeping up to date with UoP courses, compliance and application processes.
• Assist West Africa Team in obtaining any missing/additional documents from students and agents mandatory for assessment so that offer letter can be issued in a timely manner.
• Conduct follow up calls to students, parents and agents as per requirement.
• Produce reports as and when required in terms of status and student updates
• Respond to all email enquiries within 24 hours of receiving (excluding holiday/weekends)

Continuous Improvement:

• Contribute to the development of a respectful service culture of mutual support and continuous professional growth  

Reports:

• There are no direct reports to this position

Key Relationships to Position
Internal (within the University):

• Senior Global Officer (Sub-Saharan Africa),
• West Africa Regional Manager
• Global Admissions Team
• International Student Advice Team
• UKVI Compliance Team
• Other UoP colleagues as required
• ICP Recruitment and Admissions Team (Nigeria and UK)

External (outside the University):

• Government, including Visa Office
• Agents
• High Schools
• Navitas

Person Specification

Legend:

• Rating of attribute: E = Essential; D = Desirable 
• Source of evidence: AF = Application Form; S = Selection Programme (Including Interview, Test, Presentation)

Benefits
What we can offer you:

• Career progression and professional development pathways
• A strong, positive and values driven workplace culture
• Collegial and collaborative environment with a commitment to education
• Access to, and support from, a comprehensive and experienced sales and marketing workforce
• Mobility within the business and global locations.
• Health & Wellbeing initiatives for you and your family.

go to method of application »

Job No.: 100.41.148.603.14

About the Role

• The West Africa Officer (WAO) role is to enhance and increase the University of Portsmouth’s international profile by undertaking recruitment activities in this region markets, attending exhibitions, supporting educational agents and maintaining links with international partners.
• Will be a member of University of Portsmouth Global (UoP Global) team. UoP Global staff are responsible for promotion of the University and encouraging the best international students to study the university.
• Assisting the West Africa Regional Manager, the post holder will be responsible for engaging with key stakeholders in the student applicant journey. Although the focus of this role is on Nigeria, the role may also involve some work across other parts of West Africa.

Main Responsibilities

• Liaising with enquirers, applicants and offer-holders supporting and encouraging the journey to UoP for suitable candidates, via phone, digital and face to face contact.
• Work with Global Admissions to obtain complete applicant documentation.
• Assist in the management of offer-holder WhatsApp groups and other channels.
• Liaising with partner agents on specific student cases.
• Attendance at in-person or online student recruitment fairs.
• Provide regular reports on applicant and enquirer feedback and conversion outcomes to the Senior Global Officer (Sub-Saharan Africa).
• Keeping up to date with UoP courses, experience and application processes.
• Organise and assist in delivery of physical student pre-departure briefing

Key Duties
Task:
Recruitment:

• To prepare and organise attendance at exhibitions and visits, including identifying and briefing additional team members from University academic departments.
• To counsel students at and following international education exhibitions, visits to schools, colleges, universities and agents’ offices and follow up activity.
• To manage a regional budget alongside the West Africa Regional Manager to ensure expenditure is allocated specifically produce effective return on investment.
• To work closely with Global Admissions teams to ensure a prompt and efficient service when dealing with agent applications and queries whilst maintaining high levels of customer service.

Networking:

• To develop and maintain relationships with appointed agents.
• To develop and maintain relationships with existing partner institutions and their students.
• To participate and contribute to the working relationship between the Global Office and Faculties within the University of Portsmouth, specifically with Admissions Tutors to ensure a smooth and effective line of communication with applicants and agents.
• To contribute to the welfare of new and continuing students through involvement in the Induction programme, social events, societies and focus groups.
• To be willing and able to assist agents with urgent enquiries during evenings and weekends to ensure an excellent customer experience whilst maintaining strong brand reputation.

Marketing:

• To contribute to Marketing plans in conjunction with the Senior Global Officer and West Africa Regional Manager.
• To prepare evaluative reports on the success of regional exhibitions/recruitment visits.
• To coordinate marketing and recruitment activities targeted at local and national colleges and institutions.
• To work closely with the Global Marketing and Alumni team to source additional resource for online webinars, recruitment exhibitions and conversion assistance.

Continuous Improvement:

• Contribute to the development of a respectful service culture of mutual support and continuous professional growth 

Reports:

• There are no direct reports to this position

Key Relationships to Position
Internal (within the University):

• Deputy Director, International Recruitment & Admissions
• Senior Global Officer (Sub-Saharan Africa),
• West Africa Regional Manager
• Global Marketing Team
• Global Admissions Team
• International Student Advice Team
• Associate Deans Global Engagement
• Other UoP colleagues as required
• ICP Recruitment and Admissions Team (Nigeria and UK)

External (outside the University):

• Business, industry and institutional partners
• Government, including Department of Foreign Affairs and Trade
• Agents
• High Schools
• Navitas

Person Specification

Legend:

• Rating of attribute: E = Essential; D = Desirable 
• Source of evidence: AF = Application Form; S = Selection Programme (Including Interview, Test, Presentation).

Benefits
What we can offer you:

• Career progression and professional development pathways
• A strong, positive and values driven workplace culture
• Collegial and collaborative environment with a commitment to education
• Access to, and support from, a comprehensive and experienced sales and marketing workforce
• Mobility within the business and global locations
• Health & Wellbeing initiatives for you and your family