West Africa Admin and Compliance Assistant at Navitas

Job No.: 100.41.148.603.14

About the Role

• The West Africa Admin and Compliance Assistance (WAACA) role is to enhance and increase the University of Portsmouth’s international profile, through timely processing of quality applicants whilst focussing upon increased conversion.
• The appointee will be a member of University of Portsmouth Global (UoP Global) team. UoP Global staff are responsible for promotion of the University and encouraging the best international students to study the university.
• Assisting the West Africa Regional Manager, the post holder will be responsible for engaging with key stakeholders in the student applicant journey.

Main Responsibilities

• Act as the point of contact for application processing and forward complete assessment to Global Admissions for decisions, after ensuring that process is followed and complete journey to UoP for suitable candidates, via phone, digital and face to face contact.
• Conduct Credibility interviews for the applicants as per the tasks allotted by Global Admissions Team and West Africa Regional Manager.
• To share the relevant information through the transcripts and further recommend on the outcome
• Liaising with partner agents on specific student cases.
• Provide regular reports on applicant and enquirer feedback and conversion outcomes to the Senior Global Officer (Sub-Saharan Africa).
• Keeping up to date with UoP courses, compliance and application processes.
• Assist West Africa Team in obtaining any missing/additional documents from students and agents mandatory for assessment so that offer letter can be issued in a timely manner.
• Conduct follow up calls to students, parents and agents as per requirement.
• Produce reports as and when required in terms of status and student updates
• Respond to all email enquiries within 24 hours of receiving (excluding holiday/weekends)

Continuous Improvement:

• Contribute to the development of a respectful service culture of mutual support and continuous professional growth  

Reports:

• There are no direct reports to this position

Key Relationships to Position
Internal (within the University):

• Senior Global Officer (Sub-Saharan Africa),
• West Africa Regional Manager
• Global Admissions Team
• International Student Advice Team
• UKVI Compliance Team
• Other UoP colleagues as required
• ICP Recruitment and Admissions Team (Nigeria and UK)

External (outside the University):

• Government, including Visa Office
• Agents
• High Schools
• Navitas

Person Specification

Legend:

• Rating of attribute: E = Essential; D = Desirable 
• Source of evidence: AF = Application Form; S = Selection Programme (Including Interview, Test, Presentation)

Benefits
What we can offer you:

• Career progression and professional development pathways
• A strong, positive and values driven workplace culture
• Collegial and collaborative environment with a commitment to education
• Access to, and support from, a comprehensive and experienced sales and marketing workforce
• Mobility within the business and global locations.
• Health & Wellbeing initiatives for you and your family.