Jobs at Kyosk Digital Services Limited

Role Purpose

• We are looking for a talented person to join our team as a Warehouse Intern. The person will provide full support to the Warehouse department. The preferred candidates should be ready to learn and work smart.

Duties and Responsibilities

• Inventory management - perform cycle counts, complete reconciliations, monitor inventory transactions, and continually sorts out inventory issues as they arise. 
• Update all transactions in the APP (warehouse management system). ∙ Receive and verify the quantity and condition of products coming from suppliers and inter-warehouse transfers. 
• Check the re-order level of products in the warehouse to ensure we don’t have any stockouts. 
• Ensure that all paperwork is correctly prepared and handed directly to the Supervisor for approval. 
• Work closely with the Supervisor on all matters within the warehouse & advise management of unsafe conditions, and provide recommendations for improvement, identify continuous improvement opportunities & actively participate in improvement events. 
• Demonstrates flexibility and handles changing workloads, stress, the fast-paced environment we work in, and urgent shifts in customer priorities. 
• Make sure the work area is clean and organized at all times.

Job Requirements

• National Diploma / HND in Supply Chain, Procurement, or related field. ∙
• A minimum of 1 year experience in warehouse operations.
• Must have good communication skills.
• Good working knowledge of material systems, process controls, warehousing, and logistics within the FMCG industry.
• Proficiency in Microsoft Office
• Basic knowledge of inventory and Logistics.
• Ability to meet deadlines, follow directions, pay attention to details and multi-task
• Impeccable Integrity.
• Must be punctual, and
• Good interpersonal skills. 

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Role Profile

• We are looking to bring onboard a Customer Experience Executive to join our operations team.
• The role holder will play a key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers.
• He/she will address complaints, resolve issues and drive customer satisfaction and retention for the business.

 Key Responsibilities

• Customer Management: Handled all incoming or outgoing customer communication from Kyosk’s customers via various channels and ensure customer queries are addressed in a timely and efficient manner. Updated Customers on delayed deliveries/and or non-deliveries with clear timelines on expected delivery timelines. Solved customer concerns within the organization and escalate issues that cannot be solved immediately. Provide prompt & professional replies to all customer's queries.
• Customer Retention: Provided customers with technical support using the company products. Provide customers with new information about company services and products including modifications and improvements. Build sustainable relationships of trust through open and interactive communication.
• Market Analysis: Actively drive market analysis initiatives to identify key trends in the market, monitor customer behaviour and share this data with the Customer Service Manager to drive retention and new customer acquisition. Conduct in-person field visits to current customers to deliver the highest quality of support and address customer questions and concerns to ensure a high level of customer satisfaction.
• Support Sales: Generate sales leads by upselling and cross-selling; identify and assess customers' needs and share this feedback with the sales team for action. Drive revenue and customer retention through customer relationship management. Support the selling processes for our customers to generate additional Sales.
• Service improvement: Utilize feedback from customers to facilitate improved quality of services being provided. Collaborate with the Operations, Sales & Product teams to share improvement ideas. Work collaboratively with the Customer Service Manager to develop a first-class service experience for all our customers. 
• Relationship Management: Actively build, manage, and maintain strong positive customer relationships and ensure top-of-mind awareness for our customers.
• Reporting: Prepare daily customer engagement reports against the set key deliverables. Highlight key customer concerns, queries, and issues that require resolution at a higher level. Follow up on issue resolution with respective stakeholders to ensure all raised customer concerns are fully addressed and acted upon per the company guidelines.
• Operational Excellence: Support the Customer Service Manager to create and roll out customer satisfaction surveys to identify what’s working, the gaps, and the areas of improvement with an aim to drive high levels of customer engagement and retention.

Minimum Requirements & Key Skills

• Diploma in Communication, Business Administration, or any relevant field
• Bachelor's Degree is an added advantage; 
• A minimum of 2 years experience in customer service,( with a focus on  customer complaint resolution and/or call centre)
• Familiarity with customer management systems;(ticketing systems, service desks or CRM is a plus)
• Ability to handle irate customers in a calm and diplomatic manner;
• Strong persuasion and negotiation skills;
• Ability to evaluate and prioritize work accordingly;
• Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion.
• Energetic with a passion for customer service;
• Have an ability to influence and collaborate with a team;
• Excellent written and oral communication skills, with the confidence to interact at all levels of the organization.

Competencies & Skills:

• Customer Orientation;
• Problem Solving Skills;
• Stakeholder Management;
• Persuasion and Influencing Skills;
• Team player.

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Role Profile

• We are looking for a passionate Software Engineering Manager to provide leadership to a team of software engineers who are developing solutions on the leading edge of innovation in Africa. The successful candidate will be responsible for all aspects of a team’s performance and success while forging strong, collaborative relationships with other product and technology stakeholders.  
• As a Software Engineering Manager, you’ll join our growing team of Product and Technology professionals who share a passion for leveraging technology to empower informal retailers across the African continent. You’ll work with teams from multiple countries across the organization to imagine and build innovative solutions for Kyosk’s customers and internal teams.
• To be successful in this role you will need to be a great communicator, innovator, influencer, and an analytical problem solver. You will need to think and act fast, deal with ambiguity and constraints, and help to develop ideas into products that work on a global scale.

Key Responsibilities

• Leadership: Be the leader who your team looks up to. Improve processes to make your team more effective. Develop knowledge and domain expertise. Take ownership of what you and the team build and coordinate efforts across the team to ensure efficient completion of tasks. Eliminate obstacles that prevent your team from performing optimally.
• People Management: Actively seek to build a great team. Ensure effective recruitment, training and development programs are adopted to promote productivity, retention, motivation and morale. Manage the career path and goals of your team members, conducting regular 1-on-1s and having monthly performance dialogues. Review candidate profiles and conduct interviews keeping Kyosk’s growth and culture objectives in mind.
• Performance Management: Set and review performance and development goals for your team. Identify timeframes and readiness for promotion of direct reports; solicit cross functional feedback in support of promotions and employee rewards. Coach and mentor engineers, showing them the next steps in their careers. Craft a winning culture built on collaboration and shared accomplishments while having fun along the way.
• Capacity Planning: Establish staffing needs and a hiring strategy by working collaboratively with the broader Product and Technology management team. Balance the size and composition of your teams against the expected deliverables while ensuring optimal team performance.
• Strategic Thinking: Plan and execute long term strategies that benefit the team and their product(s). Work with a Product Manager and Tech Lead to ensure that the roadmap is realistic and clearly understood by the team. 
• Technical Delivery: Take ownership of the progress, costs, and quality of delivering engineering outcomes. Adopt, enforce, and contribute to the agile processes that define Kyosk’s way of working to deliver multiple product releases at scale. Own and refine the processes that your team uses to build and support products within the business. 
• Technical Monitoring: Build a deep understanding of how our products work and are built. Though you will not be expected to code regularly or at all, you need to grasp code and architecture concerns. Identify and track metrics that can be used to ensure objectives are met and recommend process improvements. Understand engineering metrics and seek to improve them.
• Process Improvement: Regularly monitor, determine and recommend methods to streamline and improve development processes and procedures. Spearhead various research and development initiatives to identify opportunities for new projects and improved processes.
• Stakeholder Management: Prepare and deliver various engineering-related presentations, both internally and externally. Act as the point of contact with the business and technical leadership communicating their priorities to the team and vice versa.

Minimum Requirements & Key Skills

• 7+ years of software development or technical product management experience with the full software development life-cycle: design, coding, testing, mocking, deployment and maintenance of software to real production environments;
• 3+ years as a manager with people management responsibilities and a track record of hiring and growing a talented team of engineers;
• Experience working with Agile methodologies, Scrum and demonstrated experience in managing end-to-end software development lifecycles.
• Proficiency with tools of the product and engineering trade such as Issue Tracking, Wikis, Diagramming, Roadmapping, Project Management, CI/CD, etc.
• The ability to align people behind a common goal. You can explain and materialize objectives of the team;
• Working knowledge of large-scale service-oriented infrastructure and the design of scalable, highly available systems in the real world;
• Strong overall knowledge of development and quality assurance methodologies;
• Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, devops, architects and other software engineers;
• Outstanding organizational, communication, interpersonal and relationship building skills.

Desired Technical Competencies:

• Conversational knowledge of modern programming language and frameworks like Java, Angular, C++, Android, Python, etc;
• Experience organizing, leading, and growing an engineering team or organization from scratch preferred;
• Experience in e-commerce, payments, and/or distribution of FMCG products is a plus
• Exposure to micro services, Kubernetes/Docker, and GCP/AWS services strongly preferred;
• You’ve worked with 3rd parties to integrate and scale products and services for rapid product growth.
• You have a genuine knack for numbers and how they are represented, and you are super comfortable with Excel and/or Google Sheets.

Desired Behavioral Competencies:

• You have experience in handling the pressure of fast-paced environments typical of a tech startup environment where you wear multiple hats and have access to limited resources 
• You have a strong desire for continuous improvement
• You can work under pressure, with tight timelines and ambitious deadlines
• You have a passion for digital products 
• You can stay motivated through difficult challenges, and occasional long hours
• Your passion is contagious, and you use it to inspire the rest of the team
• You have equal empathy for internal users, and our target market of informal retailers
• You have a strong work ethic and exhibit genuine care for the team and their products, with a willingness to go to any necessary length to ensure their success
• You have integrity: You do what you say you will do and make no excuses. 
• You develop a deep understanding and respect for what each team member is responsible for, and trust them to do their job
• Your confidence and experience make you trust your instinct and communicate persuasively. You know when to make decisions (even when others might disagree) vs when to build consensus, and you can articulate the strategy and business rationale behind your decisions.
• You are comfortable taking the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
• You are detail-oriented, process-driven, and organized, and can stay two steps ahead of the work your team is doing
• You understand devops as culture not as a role, and seek to automate manual processes where it makes sense.

Application Closing Date
31st December, 2022.