Waiter / Waitress at Bheerhugz Cafe

Responsibilities
Guest Service and Sales Excellence:

• Order Taking: Greet guests promptly, present menus, and accurately take food and beverage orders, offering suggestions and upselling specials (e.g., premium drinks, promotional items).
• Product Knowledge:Possess expert knowledge of all menu items, daily specials, preparation methods, ingredients (especially for allergens), and the beverage list (cocktails, wines, spirits).
• Delivery: Serve food and drinks efficiently and elegantly, following established service standards and ensuring order accuracy. Check Management: Adhering to all cash handling procedures.
• Customer Service Survey: Administering the customer service survey questionnaire to all guest to get feedback on our service Loyalty Program: Upsell to guests about the company's loyalty programs.

Floor Operations and Maintenance:

• Table Maintenance: Clear and reset tables promptly, maintaining the cleanliness of the dining area, service stations, and bar perimeter throughout the shift.
• Setup & Breakdown: Assist with the setup and closing procedures of the lounge/restaurant, including arranging furniture, cleaning service areas, and restocking supplies.
• Coordination: Maintain clear and constant communication with the kitchen team and the bar team to ensure timely order flow and guest satisfaction.
• Hygiene: Strictly adhere to all food safety and hygiene regulations, ensuring a sanitary environment for both food service and guest areas.  

Communication and Problem Solving:

• Teamwork: Work collaboratively with fellow staff, supervisors, and managers to ensure seamless service and a positive work environment.
• Issue Resolution: Immediately report any guest dissatisfaction, complaints, or operational issues (e.g., maintenance needs, inventory shortages) to the Shift Supervisor.
• Attendance: Maintain excellent timekeeping and attendance, adhering to the scheduled shift roster, which may include late nights and weekends typical of the Lagos lounge environment.  

Others Other duties as assigned by the Shop Manager/Shop Supervisor.

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Responsibilties

• Beverage Preparation and Service Excellence Drink Preparation: Prepare and serve all drinks, including complex cocktails, mocktails, wines, beers, and spirits, following standardized recipes and presentation guidelines.
• Speed and Efficiency: Maintain a quick and efficient service pace, especially during peak hours, ensuring timely delivery of drinks to both bar patrons and waitstaff.
• Order Accuracy: Accurately take and process beverage orders, enter them correctly into the Point-of-Sale (POS) system, and manage bar tabs.
• Customer Engagement: Engage with bar patrons in a friendly, professional manner, recommending drinks, and managing customer flow at the bar counter
• Inventory Control and Stock Management Stocking: Maintain and replenish par stock levels for the bar during shifts, ensuring all necessary spirits, mixes, garnishes, ice, and glassware are available.
• Inventory Control: Practice strict inventory control to minimize waste, spillage, and unauthorized consumption. Conduct physical inventory counts as required by management.
• Equipment Care: Ensure all bar equipment (blenders, ice machines, taps, shakers) is clean, functioning correctly, and handled according to maintenance protocols.
• Procurement Support: Report inventory shortages promptly to the Supervisor or Shop Manager  
• Hygiene, Compliance, and Safety Cleanliness: Maintain a clean, organized, and sanitary bar station, including work surfaces, utensils, sinks, and storage areas, adhering strictly to hygiene standards.
• Responsible Service: Monitor customer consumption to prevent over-intoxication, following local regulations regarding the responsible service of alcohol.
• Security: Be vigilant regarding security, promptly reporting any suspicious activity, breakages, or unauthorized access to liquor stock.
• Regulatory Compliance: Ensure the lounge operates within the structured company's SOPs and adheres to all hygiene, health, and fire safety regulations.  
• Others: Other duties as assigned by the Shop Manager/Bar Manager.

Requirements

• Interested candidates should possess an HND / Bachelor's Degree with 1 - 3 years work experience.